Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Alyssa Ruiz

Orange,CA

Summary

With years of experience devoted to helping others feel their best, I am now embracing a lifelong, quiet calling a deep love for stories, language, and thoughtful conversation. Passionate and detail-oriented, I excel at building meaningful connections, communicating clearly, and fostering welcoming, intellectually rich environments. As I pursue a degree in English and Philosophy, I am eager to bring warmth, organization, and a genuine enthusiasm for literature to a bookstore an enduring place of comfort and discovery where I can continue to learn and grow.

Overview

3
3
years of professional experience

Work History

Health Coach

Arlene Berrun
Riverside, CA
12.2024 - 09.2025
  • Provided coaching on healthy lifestyle strategies, resulting in client improving fitness adherence by 30% over 3 months.
  • Assisted client in adopting 5 new healthy habits to inspire lasting lifestyle changes.
  • Instructed client on the proper use of 30+ gym machines and equipment, ensuring 100% safety compliance.
  • Stayed current with 10+ fitness certifications and workshops annually to refine training skills and deliver effective results.
  • Interpreted health data and recorded client's progress weekly, enabling tailored adjustments that increased performance by 20%.
  • Educated client on proper exercise techniques, reducing injury risk by 50% during sessions.
  • Motivated client with a positive and friendly approach, maintaining 95% session attendance rate over 6 months.
  • Explained exercise modifications and contraindicated movements for client's injury history,ensuring safe workouts 100% of the time.
  • Fostered a positive workout environment with upbeat energy during 3+ weekly sessions.
  • Educated client on proper nutrition, contributing to a 10-pound weight loss over 12 weeks.
  • Designed personalized nutrition plans and conducted bi-weekly follow-ups, improving client's overall health and wellness.

Pediatric Medical Receptionist

Celebrating Life Health Center
06.2024 - 12.2024
  • Coordinated scheduling, check-in, check-out, and payments for up to 50 patients daily, ensuring smooth billing processes.
  • Verified insurance, demographic, and health history information for 100+ patients weekly to maintain accurate records.
  • Assisted patients in completing medical forms and documentation, improving paperwork accuracy by 25%.
  • Maintained strict confidentiality of patient information, fully adhering to HIPAA regulations with zero compliance issues.
  • Handled 100+ calls daily via multi-line phone system, directing inquiries efficiently while maintaining a courteous and professional demeanor.
  • Greeted and assisted patients promptly, contributing to a 20% increase in positive patient feedback regarding front desk experience.
  • Delivered compassionate customer service, creating a welcoming atmosphere for patients and families in a high-volume medical office.
  • Built strong patient relationships that fostered loyalty and trust, contributing to patient retention and satisfaction.
  • Collaborated effectively with a team of 10+ medical staff members to support office operations and improve workflow.
  • Accurately managed billing procedures, ensuring timely payments from patients and insurance providers, reducing outstanding balances by 15%.
  • Facilitated smooth patient check-in processes, completing necessary paperwork promptly and decreasing wait times by 10 minutes on average.

Vitamins Department/Cashier Trainer

Mother's Market & Kitchen
01.2024 - 05.2024
    • Trained 10+ new employees on store tasks, policies, and goals, accelerating their onboarding and productivity.
    • Improved communication between cashiers and other departments, increasing teamwork efficiency by 15%.
    • Reduced transaction errors by 20% through clear instructions and hands-on cash handling demonstrations.
    • Assisted customers with purchases, locating items, and enrolling in reward programs, enhancing customer satisfaction.
    • Facilitated cross-training for 5+ employees, broadening their skillsets beyond primary cashier roles.
    • Provided ongoing mentorship and guidance, fostering a culture of continuous learning and reducing cashier turnover by 10%.
    • Developed and implemented comprehensive training programs that increased cashier efficiency by 25%.
    • Established standardized procedures and guidelines, ensuring consistency in cashier operations across all shifts.
    • Created a positive shopping atmosphere by greeting customers, answering questions, and directing them to products.
    • Evaluated employee performance regularly, delivering constructive feedback and recognizing top performers to boost morale.
    • Collaborated with management to identify training improvement areas, leading to more effective coaching strategies.
    • Operated POS systems to process cash, credit, and check transactions accurately and efficiently.

Front Desk Medical Receptionist

St. Joseph Hospital And Medical Center
12.2022 - 12.2023
  • Organized and maintained a patient chart filing system of over 1,000 records, promoting quick data retrieval for staff.
  • Greeted and assisted 30+ patients daily, providing information, answering questions, and scheduling appointments efficiently.
  • Maintained accurate and current medical records for all patients, ensuring data integrity and compliance.
  • Enhanced patient satisfaction by managing front desk operations and addressing inquiries within 2 minutes on average.
  • Assisted healthcare providers with administrative tasks, improving their focus on quality patient care.
  • Ensured accurate record-keeping by updating patient information and verifying insurance coverage for 100+ patients weekly.
  • Maintained a clean and organized waiting room by managing magazines, trash removal, and glass cleaning regularly.
  • Coordinated specialist referrals and facilitated efficient transfer of medical records for patients requiring additional care.
  • Streamlined access to vital medical documents for healthcare providers during appointments, improving workflow efficiency.
  • Supported positive patient experiences by assisting with health form completion and answering patient questions.
  • Maintained strict confidentiality of patient information and records, fully adhering to HIPAA regulations with zero compliance issues.

Education

Associate of Arts - English Literature

Santiago Canyon College
Orange, CA
12-2026

Skills

  • Commitment to professional ethics
  • Problem-solving skills
  • Shelf replenishment
  • Systematic file arrangement
  • Calendar management
  • Sanitation practices oversight
  • Individualized and collective coaching
  • Patient appointment management
  • HIPAA regulations knowledge
  • Telephone etiquette
  • Administrative support
  • Experienced with Microsoft Office applications

Languages

Spanish
Limited Working

Interests

  • Creative Writing
  • Reading
  • Music
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Health Coach

Arlene Berrun
12.2024 - 09.2025

Pediatric Medical Receptionist

Celebrating Life Health Center
06.2024 - 12.2024

Vitamins Department/Cashier Trainer

Mother's Market & Kitchen
01.2024 - 05.2024

Front Desk Medical Receptionist

St. Joseph Hospital And Medical Center
12.2022 - 12.2023

Associate of Arts - English Literature

Santiago Canyon College

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