Alyssa Sadler
Perryopolis,PA
Summary
Client & business-driven liaison with experience building client rapport, and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.
Determined individual with expertise in establishing and nurturing lucrative client, and business relationships.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Dedicated, and diligent Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Liason bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems.
Overview
8
8
years of professional experience
Work History
Care Coordinator
PANTHERx Rare
05.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
Claims Resolution Analyst
PANTHERx Rare
01.2023 - Current
- Resolved complex claims by thoroughly investigating and analyzing claim details, policy information, and relevant documentation.
- Improved claim resolution efficiency by developing and implementing streamlined processes for handling cases.
- Managed high-volume caseloads with accuracy and professionalism, ensuring timely resolution of claims.
- Collaborated with cross-functional teams to identify areas for process improvement and implement best practices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Reduced claim processing time through efficient organization and prioritization of workload.
- Supported team members in resolving challenging claims, fostering a collaborative work environment.
- Streamlined communication between departments, effectively expediting the claims resolution process.
- Ensured regulatory compliance by staying up-to-date on industry standards and guidelines related to claims management.
- Maintained detailed records of all resolved claims, facilitating accurate reporting and future reference when needed.
- Contributed to overall department success by consistently meeting or exceeding performance metrics such as accuracy rate and turnaround time for case closures.
- Provided exceptional customer service during phone calls with policyholders regarding their claims status or concerns, establishing trust in the company''s ability to resolve issues efficiently.
President of Operations
Integrity Solutions Insurance Group
04.2020 - 09.2022
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Attended trainings and client meetings, promoting company brand and building rapport with prospects and partners.
- Provided customer service to our existing, and new clients.
- Served as a liaison between clients and insurance companies.
General Insurance Sales Manager
Arias Agencies
04.2018 - 04.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Lead team to achieve sales goals.
- Provided customer service to existing, and new clients.
- Served as a liaison between clients and insurance companies
Bar Manager
Oliver’s Pourhouse
08.2016 - 04.2018
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Education
University of Pittsburgh
Greensburg PA08.2017
Skills
Customer Service
Sales Management
Leadership
Management
Business Development
Team Building
Over half a decade of insurance business relations
Timeline
Care Coordinator
PANTHERx Rare
05.2024 - Current
Claims Resolution Analyst
PANTHERx Rare
01.2023 - Current
President of Operations
Integrity Solutions Insurance Group
04.2020 - 09.2022
General Insurance Sales Manager
Arias Agencies
04.2018 - 04.2020
Bar Manager
Oliver’s Pourhouse
08.2016 - 04.2018
Education
University of Pittsburgh
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