ALYSSA SADLER
Summary
Results-driven professional in customer account management and issue resolution. Processes financial transactions accurately and maintains detailed records. Excels in cross-selling and upselling, enhancing customer satisfaction. Achieved revenue growth through strategic product recommendations.
Overview
5
5
years of professional experience
Work History
VMI Sales Driver
Industrial Supply
03.2025 - 08.2026
- Coordinated logistics to ensure timely supply delivery to multiple job sites.
- Resolved customer complaints and implemented solutions to enhance satisfaction.
- Processed orders efficiently while maintaining accurate transaction records.
- Communicated with customers and sales representatives to address and resolve inventory issues.
- Performed routine inventory audits and cycle counts to ensure record accuracy.
- Collaborated with sales team to develop strategies for client acquisition.
- Managed inventory levels and ensured timely stock replenishment for tools and vending machines.
Customer Service Representative
LifeWave
09.2022 - 06.2023
- Managed high volume of customer interactions via phone, email, and chat.
- Assisted customers with selection, ordering, billing, returns, exchanges, and technical support, ensuring seamless service experience.
- Educated customers on product features and benefits during service calls.
- Promoted products and services throughout account management, increasing customer engagement and satisfaction.
- Investigated account concerns and collaborated with internal teams to resolve issues.
- Presented service and product information to guide customer decision-making, enhancing overall service effectiveness.
- Utilized CRM and Exigo software to track interactions and ensure timely follow-up.
Customer Service Center Representative
Utah Community Credit Union
11.2021 - 08.2022
- Assisted members with account maintenance and payment inquiries, ensuring prompt resolution of transaction-related concerns.
- Processed wire transfers and payment disputes while adjusting fees and managing various account transactions to enhance customer satisfaction.
- Investigated discrepancies, fraud issues, and payment problems to ensure resolution.
- Recommended tailored financial products based on customer needs, contributing to increased member engagement.
- Utilized DNA Q2, Salesforce, Visa Nautilus, Centrix, and BMI systems for efficient account management.
- Maintained accurate financial records while ensuring compliance with banking regulations.
- Documented customer interactions and transactions for future reference and analysis.
- Managed multiple tasks simultaneously while upholding high accuracy standards.
Education
High School Diploma -
Payson High School
05-2018
Skills
- Logistics coordination
- Order processing
- Account management
- Salesforce expertise
- Customer retention strategies
- Sales performance tracking
- Data analysis
- Billing research
- Contract management
- Supply chain
- Office Suite proficiency
- Detail orientation
- Time management abilities
- Problem solving
- Conflict resolution
- Communication skills
- Client retention
Timeline
VMI Sales Driver
Industrial Supply
03.2025 - 08.2026
Customer Service Representative
LifeWave
09.2022 - 06.2023
Customer Service Center Representative
Utah Community Credit Union
11.2021 - 08.2022
High School Diploma -
Payson High School