Alyssa Saechao
Chicago,IL
Summary
Operations and logistics leader with 12+ years of experience building and optimizing end-to-end workflows in high-volume, tech startup environments. Proven track record of scaling operations, improving efficiency, and leading cross-functional and global teams to deliver technical and production projects. Expertise in process optimization, supply chain operations, 3D production workflows, and Agile project management to drive operational excellence and business growth.
Overview
13
13
years of professional experience
Work History
Logistics Manager
MassPersona
Chicago, IL
10.2023 - Current
- Optimized end-to-end supply chain operations by implementing streamlined workflows and SaaS solutions, improving production efficiency by ~30% and accelerating project delivery timelines
- Managed procurement for 3D printing operations, ensuring consistent on-time material availability and maintaining optimal inventory levels to support uninterrupted production
- Led weekly cross-functional production meetings to align production and client-facing teams, improving communication and delivery consistency across timelines and expectations
- Oversaw the full order fulfillment lifecycle, proactively resolving operational issues to improve customer satisfaction and strengthen client retention
- Owned customer success and client communications, ensuring on-time order delivery and consistent alignment with project deadlines and client requirements
- Negotiated contracts with 3PL providers, securing cost-effective terms and optimizing logistics performance to align with operational and project goals
- Managed multiple concurrent projects from planning through execution, coordinating cross-functional teams to deliver on or ahead of schedule
- Operated and maintained HP Jet Fusion 580 equipment, ensuring consistent production output through maintenance, troubleshooting, and post-processing workflows
- Led content and marketing initiatives for the Minikin app, developing digital strategies that increased brand visibility and user engagement by ~20%
Senior Operations Manager
Twindom
San Francisco, CA
07.2013 - 02.2023
- Successfully built and scaled the operations department from the ground up by leading the implementation of key processes, developing SOPs training documentation, and streamlining daily operations and production workflows
- Increased operational output by ~20% and reduced workflow processing time by 40% through operational improvements and standardized workflows
- Delivered high profile projects by aligning project scope, stakeholders, coordinating cross-functional teams, managing timelines, risks, and deliverables, resulting in client success
- Owned the onboarding and training initiatives while managing a team of 20 remote 3D artists, overseeing end to end product life cycle and delivery of digital and physical 3D models
- Collaborated with engineering to develop a tracking system that improved fulfillment workflow efficiency by 25% and reduced operational errors by 10%
- Directed strategic project planning for production and operations using Agile methods to coordinate cross-functional teams, optimize resources, and meet deadlines within budget
- Collaborated with the engineering team to develop a data-driven tracking system that streamlined fulfillment workflows and improved production KPIs by reducing operational errors
- Provided executive-level reporting and data-driven insights directly to company founders, influencing strategic direction and contributing to the development of innovative digital and physical 3D products
- Led vendor management strategies for 3D print production, establishing partnerships to ensure high-quality 3D figurine output
- Managed and trained a team of technicians in operating the Projet 660 and post processing 3D printed models ensuring high-quality output and timely order fulfillment
3D Data Processor
Drapr (Acquired by GAP)
Berkeley, CA
01.2018 - 12.2020
- Managed end-to-end 3D scanning and data capture process for clothing to optimize efficiency and streamline digital production pipelines
- Led the strategic curation and testing of a diverse clothing patterns, colors, and styles, driving product development
- Owned the entire garment intake process, ensuring accurate and consistency in data capture and documentation
Education
Associate of Arts - Science and Math
Contra Costa College
San Pablo, CA06.2013
Skills
- Strategic Planning & Execution
- Operations Management
- Supply Chain Management
- Cross-Functional Leadership
- Stakeholder Management
- Executive Communication
- Process Optimization
- Project Management
- Product Management
- Vendor & Partner Management
- Contract Negotiation
- Budget & Resource Management
- Risk Management
- Agile Methodologies
Tools
- Asana
- Notion
- Google Workspace
- Slack
Timeline
Logistics Manager
MassPersona
10.2023 - Current
3D Data Processor
Drapr (Acquired by GAP)
01.2018 - 12.2020
Senior Operations Manager
Twindom
07.2013 - 02.2023
Associate of Arts - Science and Math
Contra Costa College