Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Systems Support Intern
Tyler Technologies
01.2023 - 07.2023
Performed software upgrades of Computer Aided Dispatch and Records Management Software.
Troubleshot issues with server configuration, SQL structures, and maintenance plans.
Conducted Readiness and Go-Live assessments prior to installation.
Worked directly with customers to address specific concerns and resolve technical issues.
Phlebotomist
Beaumont Royal Oak
08.2021 - 12.2022
Conducted venipuncture and other CT procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Reviewed patient records for accuracy and completeness.
Education
Master of Science - Information Technology
Walsh College of Accountancy And Business Administration
Troy, MI
12.2025
Bachelor of Science - Zoology
Michigan State University
East Lansing, MI
05.2016
Skills
SQL
Vsphere
GoToAssist
Amazon Web Services
Confluence
Microsoft Office
Microsoft Teams
Problem-solving
Customer Service
Operational Support
Timeline
Systems Support Intern
Tyler Technologies
01.2023 - 07.2023
Phlebotomist
Beaumont Royal Oak
08.2021 - 12.2022
Master of Science - Information Technology
Walsh College of Accountancy And Business Administration
Bachelor of Science - Zoology
Michigan State University
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