Senior healthcare professional with a Secret Security Clearance and 15+ years extensive experience in medical care and administration within the United States Navy. Skilled in emergency medical response, clinical administration, and team collaboration, with a track record of delivering high-quality healthcare in challenging environments. Recognized for leadership in training and mentoring, contributing to increased efficiency and readiness. Committed to ongoing professional development, with certifications in food management, pest control, and advanced cardiac life support. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Proven history of building a strong rapport with owners to provide seamless pet care and foster exceptional service
· Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring a clear understanding of medications, aftercare steps, and follow-up recommendations.
· Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
· Administered medications to animals in treatment and documented changes in condition.
· Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
· Triaged incoming patients to determine treatment needs and urgency of care.
· Performed radiograph testing to assist doctors in making informed diagnoses and determining the best treatment plans.
· Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
· Scheduled appointments efficiently while prioritizing urgent cases appropriately based on the severity of pets' symptoms.
· Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
· Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
· Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
· Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.