ALYSSA SAMPANG
Florence,CO
Summary
Remarkable leader with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Walmart
Cañon City, CO
04.2023 - Current
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Online Grocery Associate
Walmart
Cañon City, CO
04.2021 - 04.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
Front Desk Clerk
Paradise Liquors
Florence, CO
03.2015 - 07.2017
- Helped customers with their purchases
- Work my shift by myself for 6 to 8 hours depending on the schedule
- Drive thru and front register
- Open and Closed the store
- Stock the fridge and the shelves so they were ready for the next day
- Answered phone calls from customers with any questions they had.
Front Desk
Days Inn
Colorado Springs, CO
04.2012 - 07.2013
- Guest Services
- Laundry, I checked guests in and out of the hotel rooms, also helped housekeeping with cleaning rooms, also helped in the laundry room
- I answered the phones to answer any questions the guests had.
Education
High school diploma - Business Administration
Kaplan University
06.2012
Liberty High School
05.2005
Skills
- Cash Handling
- Customer Service
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer Focus & Orientation
- Opening and Closing Procedures
- Responding to customer situations with sensitivity
- Knowledge of various Microsoft Word features, functions, and techniques
- Staff Management
- Team Supervision
- Complaint Resolution
- Staff Supervision
- Cash Register Operation
- Problem-Solving Skills
- Shift Checklists
References
- Jenee Tores- - Walmart Digital Coach - Canon City, CO (719) 744-9122
- David Queen- - Walmart Store Lead - Trinidad, CO (719) 846-4477
- Carrie Hunsberger- - Walmart Store Lead - Canon City, CO (719) 275-2375
- Jaime Cross - Walmart Online Grocery Team Lead - Canon City, CO (719) 947-5089
Timeline
Front End Team Lead
Walmart
04.2023 - Current
Online Grocery Associate
Walmart
04.2021 - 04.2023
Front Desk Clerk
Paradise Liquors
03.2015 - 07.2017
Front Desk
Days Inn
04.2012 - 07.2013
High school diploma - Business Administration
Kaplan University
Liberty High School