Overview
Work History
Skills
Timeline
Generic

ALYSSA SAMWAYS

Sale Lake City,Utah

Overview

9
9
years of professional experience

Work History

Permit Coordinator

Revolution Solar
09.2022 - Current
  • Responsible for all submission, approval, and renewal of all necessary solar, building, zoning and fire permits based on individual jurisdictional requirements.
  • Manage pipeline of over 150 active projects in efficient and timely manner.
  • Perform jurisdictional permitting research for UT, WA, IA, MI and MA.
  • Maintain accurate, up-to-date records of all permitting requirements, activity and transactions within CRM, Google Suite, and other databases as needed.
  • Collaborate cross-functionally to identify areas of opportunity, process innovation and drive continuous improvement initiatives related to permitting.
  • Perform routine data entry or document management.
  • Create documents with applicant information and verified data against jurisdictional database information.
  • Assist with final inspections of all completed projects

Patron Service Agent

Hale Centre Theatre
02.2015 - Current
  • Personally market products, grossing thousands in ticket sales/donations
  • Autonomously manage patron accounts and scheduling
  • Print tickets, checking accuracy of date, time and seat numbers before giving to patrons.
  • Assisted patrons in choosing seats, guiding and recommending options via seating map.
  • Provide guidance on seating and ticketing procedures to increase patron satisfaction and individual needs.
  • Apply critical thinking and problem solving skills to understand and respond to patron and coworker needs, providing them with rational solutions to their concerns
  • Assist in outreach and donation programs
  • Balance cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Create various reports using Google Suites and Excel to track and show data

Project Manager

Solar Works Energy
02.2022 - 09.2022
  • Identified plans and resources required to meet project goals and objectives
  • Managed projects from procurement to commission
  • Developed and initiated projects, managed costs, and monitored solar systems
  • Achieved project deadlines by coordinating with Homeowners and Authority Having Jurisdictions

Customer Experience Specialist

Byte
03.2021 - 10.2021
  • Documented customer interactions in internal database to maintain customer service history details
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs
  • Managed escalated patient calls using research and analysis of previous patient care records and information provided by patients resolve issues quickly
  • Advised patients with extreme pain/discomfort needing emergency assistance as quickly as possible
  • Troubleshot fit issues in aligners by backtracking, evaluating treatment progress photos and patient records
  • Educated patients on basic dental health & orthodontics before redirecting to
  • Professional Care Team for further evaluation
  • Complied with all HIPAA regulations

VSL Manager

Victoria's Secret
09.2019 - 03.2021
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Managed a team of up to 35 associates
  • Support operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Assistant Manager of Operations

Intermountain Wood Products
08.2017 - 08.2019
  • Initiated inventory control measures to manage and replenish stock, maintain cost, and meet customer demands while monitoring inventory levels and costs
  • Cultivated customer loyalty by training team members in industry-leading service standards
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Supported sales management to optimize business development
  • Delegated daily tasks to team members to optimize team productivity

Skills

  • Sales/Team Leadership
  • Operations Management
  • Payroll Management
  • Inventory Management
  • Performance Evaluations
  • Basic Dental & Orthodontic Terminology
  • Visual Merchandising
  • B2B Sales
  • Technical Support
  • City Ordinances Knowledge
  • Licensing Requirements
  • Permitting Coordination
  • Workflow Processes
  • Cross-Functional Communication

Timeline

Permit Coordinator

Revolution Solar
09.2022 - Current

Project Manager

Solar Works Energy
02.2022 - 09.2022

Customer Experience Specialist

Byte
03.2021 - 10.2021

VSL Manager

Victoria's Secret
09.2019 - 03.2021

Assistant Manager of Operations

Intermountain Wood Products
08.2017 - 08.2019

Patron Service Agent

Hale Centre Theatre
02.2015 - Current

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ALYSSA SAMWAYS