Alyssa Sanchez
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Department Supervisor
Medical Transportation Brokerage Of Arizona
01.2017 - 05.2024
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Examined logs to verify completeness and accuracy of documentation.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Communicated with managers of other departments to maintain transparency.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Department Supervisor
Safeway
09.2019 - 01.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
No Degree - Art History
Arizona State University
Tempe, AZHigh School Diploma -
Horton High School
Horton, KS05.2010
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Time Management
- Leadership skills
- POS systems operations
- Process and procedure development
- Stockroom Organization
- Team Supervision
- Coaching and Mentoring
- Product restocking
- Employee Management
- Employee Scheduling
- Training and Development
- Employee performance evaluation
- Operations Management
- Flexible Schedule
- Scheduling
- Vendor Relationship Management
- Conflict de-escalation
- POS Software
- Personnel training and development
- Delegation and Supervision
- Cash Handling and Reconciliation
- Basic Mathematics
- Critical Thinking
- Team Building and Motivation
- Creativity and Originality
- Administrative Documentation
- Departmental Procedures
Timeline
Department Supervisor
Safeway
09.2019 - 01.2020
Department Supervisor
Medical Transportation Brokerage Of Arizona
01.2017 - 05.2024
No Degree - Art History
Arizona State University
High School Diploma -
Horton High School
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