Alyssa Sanchez
Phoenix,AZ
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Department Supervisor
Medical Transportation Brokerage Of Arizona
01.2017 - 05.2024
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Communicated with managers of other departments to maintain transparency.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Department Supervisor
Safeway
09.2019 - 01.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
No Degree - Art History
Arizona State University
High School Diploma -
Horton High School
05.2010
Skills
- Customer Service
- Workplace Safety
- Problem-Solving
- Time Management
- Leadership skills
- POS systems operations
- Process and procedure development
- Stockroom Organization
- Team Supervision
- Coaching and Mentoring
- Employee Management
- Employee Scheduling
- Training and Development
- Employee performance evaluation
- Operations Management
- Scheduling
- Vendor Relationship Management
- Conflict de-escalation
- Personnel training and development
- Delegation and Supervision
- Critical Thinking
- Creativity and Originality
Timeline
Department Supervisor
Safeway
09.2019 - 01.2020
Department Supervisor
Medical Transportation Brokerage Of Arizona
01.2017 - 05.2024
High School Diploma -
Horton High School
No Degree - Art History
Arizona State University
Similar Profiles
Jasmine HerreraJasmine Herrera
Customer Service Representative at MTBA (Medical Transportation Brokerage of Arizona)Customer Service Representative at MTBA (Medical Transportation Brokerage of Arizona)
Jasmine HerreraJasmine Herrera
Customer Service Representative at MTBA (Medical Transportation Brokerage of Arizona)Customer Service Representative at MTBA (Medical Transportation Brokerage of Arizona)
Alyssa SanchezAlyssa Sanchez
Department Supervisor at Medical Transportation Brokerage Of ArizonaDepartment Supervisor at Medical Transportation Brokerage Of Arizona
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group