Alyssa Sanchez
Casa Grande,Arizona
Summary
Proven Customer Service Executive at Safeway, adept in customer engagement and relationship management. Excelled in resolving complex issues, enhancing customer satisfaction, and fostering team collaboration. Achieved significant account retention through meticulous problem-solving. Skilled in complaint handling and needs assessment, demonstrating a unique blend of interpersonal and analytical abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Safeway
09.2021 - Current
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Explained benefits and advantages of different product and service offerings to customers.
- Consulted with customers regarding needs and addressed concerns.
- Prevented key account losses by researching discrepancies and correcting problems.
- Assisted customers with product returns or exchanged according to establishes guidelines.
Education
High School Diploma -
Casa Grande Union Highschool
Casa Grande, AZ05-2021
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Customer needs assessment
Timeline
Customer Service Executive
Safeway
09.2021 - Current
High School Diploma -
Casa Grande Union Highschool
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