Alyssa Santiago
Sioux Falls,SD
Summary
Best strategy is to begin with the end in mind and empower others with a commitment to excellence. Honored to partner with a variety of industries with 11 years in business, 10 in finance, 8 in consultation and liaison work, and 7 years in growth, development, and operational efficiency work. Strong resonance with cultivating a positive environment for employees and customers.
Overview
9
9
years of professional experience
Work History
Senior Case Specialist
Wells Fargo
09.2021 - Current
- Resilience in providing safe spaces for cultivating development and created efficiency program boosted performance and quality amongst 6 teams. Providing project managements' effective communication with stakeholders, successfully articulate opportunities from idea stages to reality in production numbers. Coaching and developing others led to strengthening partnerships to delegating daily with over 10 different specialty departments all while delivering on deadlines. Leadership was crucial to providing research, support, and prioritization value metrics as in agile practices for decision making and conflict management process.
- Executed on case work with strict guidelines on compliance facilitated and delivered business responses to escalated concerns centered around regulations or discriminations in executive office. In addition, ambitiously collaborated in idea sessions and presenting candid visionary ideas that led to continuing trailblazing competitive angle meeting with teams on AI chatbots engagement to make finances more familiar, saving goal building feature in customer app, and providing core DEI initiatives.
Escalation Analyst
JFQ Lending
03.2021 - 09.2022
- Accountable problem solving met expectations for heavy workloads by placing automation process and effective communications amongst department heads, other leaders, and COO. Catalyst empowerment led to weaving through endless loops of data to provide relevancy and reliable resources for 3 teams spanning over 60 members activities that took 3 weeks were replaced with what took 1 hour. Proofread and focused on daily work by delivering on completing 3x standard workload. Regulated emails with various technology strategies to work over 700 emails daily, coordinating efforts to approve, deny, and assist with escalated requests.
Operations Assistant Manager
NAKS
05.2019 - 05.2020
- Trust building and connection efforts were provided to bring harmony to sales-to-shop departments by focusing on adapting unique needs of customers and their success. Responsible for delegating work, monitoring metrics, and facilitating priorities for operation efficiency stretch goals to inspire customer focus approach to day-to-day work. Growing team efforts increased business by 50%. Winning over others by balance, leading with intention, and transparent integrity. Subject matter expert in understanding sales operations system and conversations to translating custom orders to meet and JIT workshop processes, understanding standard workflows to ensure work orders can be completed.
Purchasing Assistant
Norlake
04.2018 - 05.2020
- Attention to detail and timely responsible for timely decision making, I was able to make a play on deadlines for best price while also equipping shop to be well prepared eliminating material setback where shop teams were able to start ahead of schedule giving ample time for quality checks and positively impacting sales relationships and business growth. Kanban competencies were used every morning, assessing risk. Cultivated strong partnerships amongst departments by connecting with department leaders and connecting teams on shared customer goals. Communicating and providing business needs by meeting suppliers, quoting materials for competitive bids, and placing purchase orders led to overall 25% increase of business.
Contract Buyer, Underwriter, Liaison
UCFS
12.2015 - 04.2018
- Optimization problem solving was used to retain and find new business. Adapting with changing standards was successful by attention to detail, teamwork, and prioritization. Small contract underwriter included assessing the risk of lending funds and coordinated coaching and development of broad sets of buying standards amongst our team by decision making and providing operation strategies that would shine brighter lights on risks. Competitive amongst teams, partnering and quality assurance led to boosting team from 6th place of team ranks up to top 3 in monthly ratings. Subject matter expert for a diverse set of distributors and buying parameters buying for over 10 different products.
Program Manager
Scot Industries
05.2014 - 10.2015
- Timely coordination with department heads on delivering on deadlines was crucial to raise the bar and set the tone for other sites' operational efficiencies. Supported by leadership, Solved problems quickly by using innovative coordination strategies. Provided lean consultation techniques by partnering with businesses and internal teams to bring reliable customer experiences. From dispatch, prospecting, and operations management I retained and found 40% more new businesses leads by utilizing strategy aligned with company values.
Education
Certificate in Philosophy -
Lorain County Community College
Elyria, OH05.2015
Associates in Business Administration - Finance
Lorain County Community College
Elyria, OH05.2015
Skills
- Leadership
- Design
- Catalyst
- Sage
- WOO (Winning others over)
- Visionary
- Microsoft Office
- Collaboration
- Coordination
- Problem solving
- Public Speaking
Accomplishments
Passions : Idea sessions, design, problem-solving
Starlet of the Year, 2 years running
Genie of the Year
Habitat for Humanity
Autism Society
Battleship Memorial SD
Employee Resource Networks
Timeline
Senior Case Specialist
Wells Fargo
09.2021 - Current
Escalation Analyst
JFQ Lending
03.2021 - 09.2022
Operations Assistant Manager
NAKS
05.2019 - 05.2020
Purchasing Assistant
Norlake
04.2018 - 05.2020
Contract Buyer, Underwriter, Liaison
UCFS
12.2015 - 04.2018
Program Manager
Scot Industries
05.2014 - 10.2015
Certificate in Philosophy -
Lorain County Community College
Associates in Business Administration - Finance
Lorain County Community College