Alyssa Sarber
Ocoee
Summary
Dynamic and results-oriented professional with a proven track record at City of Ocoee, excelling in roles requiring exceptional communication and team collaboration. Demonstrated leadership in coordinating events and ensuring public safety, backed by lifeguard certification and first aid expertise. Skilled in enhancing customer satisfaction and streamlining operations, I thrive in fast-paced environments, driving team success and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Rec Aide
City of Ocoee
10.2023 - Current
- Assisted in daily operations, ensuring smooth workflow and organization.
- Improved communication by acting as a liaison between team members and departments.
- Supported administrative tasks for streamlined office functions.
- Collaborated with team members to achieve common goals.
- Provided assistance to enhance team cohesion and collaboration.
- Observed and monitored children's activities.
- Worked in city events with big teams.
- Worked in sport events and coaching.
Lifeguard
City of Ocoee
04.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Server
Cracker Barrell
06.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05-2026
High School Diploma -
Ocoee Highschool
Ocoee, FL05-2022
Skills
- Communication skills
- Team collaboration
- Clear communication
- Active listening
- Critical thinking
- Collaborative teamwork
- Basic first aid
- Customer service
- Lifeguard certification
- Leadership qualities
- First aid
- CPR and AED training
- Public safety
Timeline
Rec Aide
City of Ocoee
10.2023 - Current
Lifeguard
City of Ocoee
04.2022 - 09.2023
Server
Cracker Barrell
06.2020 - 03.2022
Bachelor of Science - Health Sciences
University of Central Florida
High School Diploma -
Ocoee Highschool
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