Alyssa Saucedo
Las Vegas,NV
Summary
Proven Revenue Manager at Caesars Entertainment, adept in utilizing analytical skills and Microsoft Excel to enhance decision-making and profitability. Demonstrated expertise in pricing strategy and competitor analysis, achieving significant revenue growth. Known for exceptional problem-solving abilities and professionalism, consistently improving operational efficiency and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Revenue Manager
Caesars Entertainment
04.2019 - 06.2024
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Conducted comprehensive performance reviews, identifying areas for improvement in revenue management strategies.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Implemented inventory control measures, maximizing room revenue during periods of high demand.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Pharmacy Associate
Nipomo Rexall
10.2017 - 02.2019
- Facilitated smooth transitions among shifts by thoroughly documenting daily activities and issues encountered during shift handoffs.
- Received written prescriptions or refill requests and verify that information is complete and accurate.
- Increased customer loyalty by addressing concerns promptly and professionally, ensuring their satisfaction with pharmacy services.
- Supported pharmacists in ensuring medication safety by diligently following protocols for checking drug interactions and expiration dates.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
- Contributed to a positive pharmacy reputation by maintaining strict confidentiality with sensitive patient information.
- Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy''s image.
- Collaborated with the pharmacy team to streamline workflow processes, resulting in reduced wait times for customers.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Established and maintained patient profiles, updating organizational database with current information.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Deliver medications or pharmaceutical supplies to patients, nursing stations or surgery.
Front Desk Clerk
Inshape Health Clubs
11.2012 - 11.2018
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected membership contracts, deposits, fees, and payments.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and gym operations.
- Reported facility maintenance problems to appropriate personnel for immediate remediation.
Administrative Assistant
J & P Construction
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Delta High School
Santa Maria, CA12.2011
Skills
- RX 30 Program
- Quick Books
- Microsoft Excel proficiency
- Analytical Skills
- Data-driven decision-making
- Pricing strategy
- Process Improvement
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Professionalism
- Time management abilities
Timeline
Revenue Manager
Caesars Entertainment
04.2019 - 06.2024
Pharmacy Associate
Nipomo Rexall
10.2017 - 02.2019
Administrative Assistant
J & P Construction
01.2016 - 01.2017
Front Desk Clerk
Inshape Health Clubs
11.2012 - 11.2018
High School Diploma -
Delta High School
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