Dynamic District Manager with proven success at Beans and Brews, driving infrastructure growth and multi-site management. Expert in operational business planning and staff training, achieving significant revenue increases. Recognized for strong leadership and effective communication skills, fostering high-performing teams and ensuring compliance with labor laws. Committed to enhancing productivity and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Beans and Brews #300 Stores
08.2009 - Current
Supervised various locations, enforcing high-quality standards of operation.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Developed processes to save on costs and prevent losses.
Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Devised and executed training plans for new and existing staff to support competency and compliance.
Enforced compliance with local, state and federal regulations and company standards.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced operational risks while organizing data to forecast performance trends.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reviewed and edited all training materials for accuracy and company policy compliance.
Managed new employee orientation training process for more than 20 employees each year.
Organized and edited training manuals, multimedia visual aids, and other educational materials.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.
Efficient in Microsoft Office.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.
Proved successful working within tight deadlines and a fast-paced environment.
Provided professional services and support in a dynamic work environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Learned and adapted quickly to new technology and software applications.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Organized and led administrative meetings with owners and employees.