Alyssa Savage

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.

Eastwick College Ramsey

Medical Assistant

September 2003-June 2004

Kbve

2004-2014

Holyname

2014- Present

Greeting patients

Checking patients in and out

Scheduling appointments & follow ups

Confirming appointments

Managing patients records, including filing and organizing documentation

Maintaining the office schedule and processing payments

Answering phones, emails & patients questions