Alyssa Schneeberger
Ocala,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
The Metal Shop
Dunnellon, FL
09.2023 - 08.2024
- Managed daily operations of the team including scheduling shifts, assigning tasks.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Developed relationships with key contacts within the industry in order to keep informed of new products and services available.
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
- Updated internal databases with up-to-date information about customer accounts, including details on any outstanding commission payments owed.
- Developed and maintained relationships with clients to ensure commission accuracy.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed and maintained relationships with customers to ensure repeat business.
Receptionist
McMillen Surveying
Williston, FL
10.2020 - 03.2022
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated databases with new information obtained from customers during conversations.
- Performed administrative tasks such as filing paperwork or answering phones.
- Managed daily calendars for multiple providers, setting up appointments as needed.
Deputy Clerk
Marion County Tax Collector
Dunnellon, FL
07.2018 - 09.2020
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Conducted research into vehicle history when needed by utilizing online databases.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Resolved any discrepancies related to title transfers or registration renewals.
Education
High School Diploma -
Family Life Academy
Archer, FL05-2015
Skills
- Client Engagement
- Sales
- Policy Enforcement
- Staffing oversight
- Sales expertise
- Team Training
- Professional telephone demeanor
- Team Management
- Customer Relations
- Customer Service
- Status Updates
- Data Entry
- Typing proficiency
- Excel
- Filing paperwork
Timeline
Customer Service Team Lead
The Metal Shop
09.2023 - 08.2024
Receptionist
McMillen Surveying
10.2020 - 03.2022
Deputy Clerk
Marion County Tax Collector
07.2018 - 09.2020
High School Diploma -
Family Life Academy
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