Alyssa Scholl
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
04.2023 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
Assistant Manager
Scooters Coffee Shop
09.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Lead
Scooters Coffee Shop
07.2018 - 09.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Millard North High School
Omaha, NE05.2020
Skills
- Hand-Eye Coordination
- Defensive Driving
- Deadline Adherence
- Vehicle Inspection
- Community Engagement
- Mail distribution
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Employee performance evaluation
- Budgeting and finance
- Staff Training and Development
- Policy Enforcement
- Customer Relations
- Staff Management
- Marketing knowledge
- Money Handling
- Customer Service
- Schedule Preparation
- Verbal and written communication
- Emergency Response
- Negotiation and Conflict Resolution
- Reliability
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
- Problem Resolution
- Continuous Improvement
Timeline
Rural Mail Carrier Associate
United States Post Office
04.2023 - Current
Assistant Manager
Scooters Coffee Shop
09.2022 - 07.2023
Shift Lead
Scooters Coffee Shop
07.2018 - 09.2022
High School Diploma -
Millard North High School