Alyssa Scott
Calumet Park ,IL
Summary
Proven to enhance operational efficiency and customer satisfaction. I bring a robust skill set in warehouse operations and customer service. Leveraging strong problem-solving abilities and effective communication, I've successfully implemented solutions that improved workflow and client relations. Committed to quality control and team collaboration, I consistently exceed performance goals. I have helped great families achieve what there were looking for. I love learning new things it gives me a chance to strive and be better at my job while putting smiles others faces. I have handled many difficulties with a positive perspective.
Overview
6
6
years of professional experience
Work History
Fulfillment
Nordstrom
04.2022 - Current
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Handled production picking, packing and shipping orders.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Interacted with guests in friendly and knowledgeable way.
- Checked product levels and recommended new purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
Sales Associate
Akira
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Finish Line
03.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Forever 21
03.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Biology
Alabama A & M University
Normal, ALHigh School -
Perspectives IIT Math And Science Academy
Chicago, IL04.2018
Skills
- Picking and Packing
- Stock organization
- Warehouse Operations
- Inspection skills
- Order pulling
- Logistics Planning
- Order Picking
- Quick Learner
- Time Management
- Dependable and reliable
- Multitasking
- Quality Control
- Customer Service
- Problem-solving abilities
- Motivated Team Player
- Team Collaboration
- Excellent Communication
- Customer Relationships
- Effective Communication
- Active Listening
- Cash Register Operations
- Goal Setting
- Staff Training
- Order Fulfillment
- Performance Improvement
Timeline
Fulfillment
Nordstrom
04.2022 - Current
Sales Associate
Akira
08.2021 - 12.2021
Sales Associate
Finish Line
03.2021 - 10.2021
Sales Associate
Forever 21
03.2019 - 10.2019
Biology
Alabama A & M University
High School -
Perspectives IIT Math And Science Academy