Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Work Preference
Timeline
Hi, I’m

Alyssa Scripter

Blandon,PA
Alyssa Scripter

Summary

Accomplished Customer Service Manager with a proven track record at Worldwide United Healthcare LLC, enhancing customer satisfaction and loyalty through expert problem-solving and team leadership. Skilled in Microsoft Office and adept at fostering a culture of high performance and reliability. Achieved significant reductions in customer complaints by implementing strategic solutions and training programs.

Overview

14
years of professional experience
1
Certification

Work History

Worldwide United Healthcare LLC

Customer Service Manager
06.2020 - Current

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Bentley's Bistro

General Manager
04.2016 - 12.2019

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Twin Hills Country Club

Banquet Bartender
01.2015 - 11.2016

Job overview

  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Set and reset tables to support serving staff.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
  • Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
  • Recommended appropriate wines for individual tastes and food selections.
  • Checked ID cards and verified bar guests were of legal age.

Romito's & Sons

Cashier/Server
06.2010 - 04.2013

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Demonstrated strong multitasking abilities while managing multiple tables simultaneously.

Education

College of Our Lady of The Elms
Chicopee, MA

No Degree from Business Management

East Longmeadow High School
East Longmeadow, MA

High School Diploma
05.2013

University Overview

  • Honor Roll
  • Relevant Coursework: Work Study


  • 3.5 GPA
  • Latin Club Member
  • Elected Captain of Softball Team
  • Extracurricular Activities: Softball, Basketball, Cheerleading, Soccer

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Training and mentoring
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Team Building and Leadership
  • Policy analysis
  • Health Insurance Knowledge
  • Attention to Detail
  • Reliability

Certification

Licensed Health Insurance Agent

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved product issues which led to high retention rate.
  • Supervised team of 33 staff members.
  • Achieved customer loyalty and satisfaction by problem solving with accuracy and efficiency.

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave

Timeline

Customer Service Manager

Worldwide United Healthcare LLC
06.2020 - Current

General Manager

Bentley's Bistro
04.2016 - 12.2019

Banquet Bartender

Twin Hills Country Club
01.2015 - 11.2016

Cashier/Server

Romito's & Sons
06.2010 - 04.2013

College of Our Lady of The Elms

No Degree from Business Management

East Longmeadow High School

High School Diploma

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Alyssa Scripter