Summary
Overview
Work History
Education
Skills
Certification
360 Serv Safe Certification
Timeline
Volunteer
Alyssa Seland

Alyssa Seland

Readstown,WI

Summary

I am a dedicated, punctual, detail oriented person who works well alone, as well as in a group setting. I believe in doing all things to the best of my abilities with a positive attitude. In doing so, I keep the wellbeing of others at the forefront of my mind. By doing any job as a positive, rule-following team player, I make a great addition to any company I am hired to work for.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Convenient Store Clerk

BP Kickapoo Kwk Stop
11.2024 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
  • Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Dishwasher

Kickapoo Corners and Gifts LLC
11.2024 - Current
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Caregiver

In Home Supportive Services
05.2021 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Receptionist/Office Assistant

Seland's Karpetland
01.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Convenient Store Clerk

Premiere Cooperative Convention Store
04.2024 - 08.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Merchandiser

Acosta
01.2024 - 04.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Kitchen Staff Member/ Server

Kickapoo Creekside
11.2021 - 01.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Bartender

Pat's Corner Bar
06.2021 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Car Provider

Happy Tails LLC
07.2019 - 05.2020
  • Delivered attentive care to dogs in daycare and boarding environments.
  • Foster safe play and promote exercise.
  • Maintained cleanliness of kennels and play yard consistently.

Bartender

Iron Horse Saloon
10.2018 - 06.2019
  • Customer service
  • Inventory control
  • Cashier
  • Mixologist
  • General and deep cleaning

Bartender

American Legion Post #138
12.2017 - 09.2018
  • Customer service
  • Cashier
  • Food preparation and cooking
  • Server
  • General and deep cleaning

Care Provider

Sherry House
02.2017 - 12.2017
  • Provide care for up to 8 adult individuals with physical and mental disabilities in a CBRF
  • Medicine passing on a set schedule
  • Help with daily personal cares
  • Positive reinforcement for following individual behavior/care plans
  • Chart progress and issues daily and as needed
  • Activities coordinator

Kitchen Staff/Server

Houghton's
06.2016 - 01.2017
  • Prepare and cook all food menu items
  • Food plating
  • Server/ Hostess/ Busser/ Dish washer
  • General and deep cleaning

Education

Working On It! - Business Management

Western Technical College
La Crosse, WI
09.2007

High School - General Studies

Albert Powell High School
Yuba City, CA
12.2005

Skills

  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Stock replenishment
  • Cash register operation
  • Cleaning techniques
  • Storage organization
  • Inventory control
  • Merchandise restocking
  • Cash handling accuracy
  • Guest relations
  • Inventory tracking
  • Troubleshooting
  • Basic math proficiency
  • Product merchandising
  • Theft prevention
  • Merchandise display
  • Loss prevention strategies
  • Payment processing
  • POS system operation
  • Merchandising and promotion
  • Hospitality and accommodation
  • Honest and dependable
  • Customer assistance
  • Adaptable and flexible
  • Problem-solving
  • Active listening
  • Team collaboration
  • Product knowledge
  • Cash handling
  • Reliable and responsible
  • Cleaning and sanitizing
  • Creative thinking
  • Relationship building
  • Basic mathematics
  • Team leadership
  • Analytical thinking
  • Friendly and helpful
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Positive customer engagement
  • Decision-making
  • Detail-oriented
  • Goal driven
  • Excellent written and verbal communication
  • Inventory and stocking
  • Store opening and closing
  • Task prioritization
  • Engaging with diverse customers
  • Self motivation
  • Building customer loyalty
  • Interpersonal skills
  • Conflict resolution
  • Complaint handling
  • Professionalism
  • Documentation and reporting

Certification

ServSafe Certification, first aid, fire safety, client rights, and medicine passing.

360 Serv Safe Certification

Current

Timeline

Convenient Store Clerk

BP Kickapoo Kwk Stop
11.2024 - Current

Dishwasher

Kickapoo Corners and Gifts LLC
11.2024 - Current

Convenient Store Clerk

Premiere Cooperative Convention Store
04.2024 - 08.2024

Merchandiser

Acosta
01.2024 - 04.2024

Kitchen Staff Member/ Server

Kickapoo Creekside
11.2021 - 01.2024

Bartender

Pat's Corner Bar
06.2021 - 05.2022

Caregiver

In Home Supportive Services
05.2021 - Current

Car Provider

Happy Tails LLC
07.2019 - 05.2020

Bartender

Iron Horse Saloon
10.2018 - 06.2019

Bartender

American Legion Post #138
12.2017 - 09.2018

Care Provider

Sherry House
02.2017 - 12.2017

Kitchen Staff/Server

Houghton's
06.2016 - 01.2017

Receptionist/Office Assistant

Seland's Karpetland
01.2006 - Current

Working On It! - Business Management

Western Technical College

High School - General Studies

Albert Powell High School

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Alyssa Seland