ALYSSA SHIVER
Slocomb
Summary
Skilled and resourceful Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Southern Crop Services
Hartford
07.2023 - Current
- Managed office supplies and equipment to ensure operational efficiency.
- Coordinated schedules and appointments for executives and staff members.
- Supervised administrative staff to enhance team performance and collaboration.
- Developed and maintained filing systems for efficient document retrieval.
- Implemented office policies and procedures to streamline daily operations.
- Oversaw vendor relationships to maintain service quality and cost-effectiveness.
- Trained new employees on office protocols and use of software systems.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Developed effective communication strategies between departments within the organization.
Insurance and Billing Clerk
West Main Medical Center
Dothan
07.2021 - 05.2023
- ICD 10 Coding and charging
- Collecting checks, EFTs, and other payments from multiple Insurance companies daily
- Ensuring payments are posted to patient accounts each day
- Refilling claims as needed, for various reasons
- Send statements to patients to collect their copays or deductibles
- Trained in X-ray
- Home Health and Hospice ICD 10 Coding
- General practice Coding
- Radiology ICD 10 Coding
- ENT ICD 10 Coding
- CPT coding for all visits and procedures
- Coordinated with healthcare providers to resolve billing discrepancies.
- Reviewed insurance claims for accuracy and completeness.
- Maintained billing records using electronic health record systems.
- Processed patient billing statements accurately and timely.
- Assisted patients with inquiries regarding billing and payments.
- Trained new staff on billing procedures and software usage.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Monitored past due accounts and pursued collections on outstanding invoices.
Office Administrative Assistant
Dothan Pediatric Clinic
Dothan
10.2017 - 08.2021
- Managed office communications and coordinated schedules for team members.
- Organized and maintained electronic and physical filing systems for easy access.
- Assisted in preparing reports and presentations for departmental meetings.
- Implemented office supply inventory management to ensure availability.
- Facilitated onboarding processes for new employees, providing necessary training materials.
- Handled incoming inquiries, directing them to appropriate staff or departments.
- Maintained office equipment, arranging repairs as needed to minimize downtime.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Ordered supplies and maintained an inventory of office equipment.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Sorted mail daily for distribution throughout the organization.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to database.
- Provided support to other departments by completing clerical tasks as needed.
- Updated contact lists regularly with current employee information.
- Prepared outgoing mailings using postage meter machine.
Leasing Payroll Specialist
PREmployer
08.2018 - 07.2021
- Staffing Payroll Specialist
- New hire packets
- Processing 1095c's for tax purposes
- Calculating and processing Bonus and Commission Checks
- Entering pay raises as desired by employer
- Creating spreadsheets for deductions, to ensure everyone is deducted correctly, and caught up for a missed check
- Answer employee questions regarding paycheck, or any other payroll related needs
- Ensure compliance with federal, state, and local payroll regulations.
- Prepare and distribute payroll reports for management review.
- Maintain accurate employee records and update information as needed.
- Process payroll for employees using advanced payroll software.
- Collaborate with HR to resolve employee payroll inquiries promptly.
- Conduct audits of payroll data to identify discrepancies or errors.
- Train junior staff on payroll procedures and best practices consistently.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Onboarded new employees in time reporting and payroll systems.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Developed and maintained detailed payroll documentation and procedures guides.
- Provided training to new payroll department staff on payroll systems and procedures.
Receptionist
West Main Medical Center
Dothan
01.2010 - 12.2017
- Scheduled appointments using electronic health record system efficiently.
- Answered multi-line phone system and directed calls appropriately.
- Managed front desk operations and greeted patients warmly.
- Processed patient intake forms and verified insurance information accurately.
- Maintained organized filing system for patient records and documents.
- Collaborated with medical staff to coordinate patient flow effectively.
- Provided information about services and assisted patients with inquiries promptly.
- Ensured cleanliness and organization of waiting area and reception desk regularly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed company database and ensured the accuracy of contact information.
- Assisted with onboarding of new employees by providing orientation information and support.
Co-Owner
Mills Produce
Malvern
04.2017 - 09.2017
- Developed marketing strategies to enhance brand visibility and market reach.
- Analyzed market trends to identify growth opportunities and customer needs.
- Conducted competitive analysis to inform strategic planning and decision-making.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
- Reduced and controlled expenses by improving resource allocation.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to verify correct price and display location.
- Maintained up-to-date knowledge about current industry trends and best practices.
- Managed the design process of promotional materials including brochures, flyers, banners.
- Maintained aesthetically pleasing displays for entire store to showcase products in appealing way.
- Created weekly schedule to verify coverage during peak business hours.
- Opened and closed store by counting cash drawers and making daily bank deposits.
- Monitored current contract pricing, terms, and vendor capacity to meet client demands and made workable recommendations for improvement.
- Maintained up-to-date knowledge of relevant laws and regulations.
- Coached, developed and motivated team to achieve revenue goals.
Education
Licensed Cosmetologist - Cosmetology
Wallace Community College
Dothan, AL01.2015
High School Diploma -
Slocomb High School
Slocomb, AL05-2010
Skills
- Insurance claim review
- Claims re-filing
- Appointment scheduling
- 1095C processing
- Cash register operation
- Card payment processing
- HIPAA compliance
- Multi-line phone handling
- Deductions management
- Medical terminology expertise
- Payroll processing
- End-of-day balancing
- Insurance payment posting
- Patient payment processing
- Co-payment management
- Deductible tracking
- E-Verify administration
- Insurance billing procedures
- ICD-10 coding expertise
- CPT coding proficiency
- Inventory ordering and management
- Inventory maintenance
- Microsoft Office proficiency
- Child support setup assistance
- Garnishment processing
- MicroMD software usage
- New hire paperwork completion
- Inventory stocking and organization
- General maintenance tasks
- Chart filing and organization
Certification
Cosmetology License
Timeline
Office Manager
Southern Crop Services
07.2023 - Current
Insurance and Billing Clerk
West Main Medical Center
07.2021 - 05.2023
Leasing Payroll Specialist
PREmployer
08.2018 - 07.2021
Office Administrative Assistant
Dothan Pediatric Clinic
10.2017 - 08.2021
Co-Owner
Mills Produce
04.2017 - 09.2017
Receptionist
West Main Medical Center
01.2010 - 12.2017
Licensed Cosmetologist - Cosmetology
Wallace Community College
High School Diploma -
Slocomb High School