Alyssa Simpson
Phoenix,AZ
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. Motivated to give customers a welcoming and fun experience with purchases, upgrades, and long time rewards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Bowlero Christown
Phoenix, AZ
04.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, register equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Enforced safety guidelines among staff members and mechanics in order to prevent accidents or injuries from occurring on the premises.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
Cashier
McDonald's
Phoenix, AZ
10.2019 - 02.2020
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Camelback High School
Phoenix, AZ06-2020
Skills
- Customer Service Management
- Production Scheduling
- Equipment Troubleshooting
- Shift Paperwork Completion
- Drawer Assignments
- Staff Training and Development
- Operations Support
- Shift checklists
- Problem-Solving
- Sales and Upselling
- Professional Appearance
Affiliations
- Painting
- Digital art
- Sketching
- Baking
- Skating
- Highly organized
Certification
- ServSafe 2024
- Liquor License
- Food Handlers 2020 and 2022
Timeline
Shift Leader
Bowlero Christown
04.2021 - Current
Cashier
McDonald's
10.2019 - 02.2020
High School Diploma -
Camelback High School
Similar Profiles
Fransisco SegoviaFransisco Segovia
Child Care Sight Lead at Legacy Foundation Christown YMCAChild Care Sight Lead at Legacy Foundation Christown YMCA
Brandy DavisBrandy Davis
Operations Supervisor at Bowlero Corp (Bowlero Auburn AlOperations Supervisor at Bowlero Corp (Bowlero Auburn Al
Jack AisthorpeJack Aisthorpe
Counter Desk Attendant at BowleroCounter Desk Attendant at Bowlero