Alyssa Siok
Lancaster,MA
Summary
Customer-focused professional with 8+ years of experience in high-volume hospitality environments, specializing in client relations, multitasking, and delivering exceptional service under pressure. Seeking to transition into a remote or structured client services role with a focus on stability, organization, and long-term growth.
Overview
8
8
years of professional experience
Work History
Server / Bartender
Burton’s Grill & Bar
Shrewsbury, MA
09.2025 - Current
- Managed 50–100+ customer interactions per shift in a fast-paced environment
- Delivered high-quality customer experiences, resulting in repeat clientele and strong tips
- Handled cash, credit transactions, and POS systems with accuracy
- Resolved customer concerns quickly and professionally
- Balanced multiple priorities while maintaining attention to detail
- Collaborated with team members to ensure efficient service flow
- Maintained composure and professionalism during high-pressure situations
Bartender / Server
Brady's
Leominster, MA
06.2024 - 08.2025
- Provide fast, friendly service in a busy bar environment
- Accurately manage cash drawers and daily register reconciliation
- Maintain clean, organized bar areas before, during, and after shifts
- Build rapport with guests to encourage repeat business
Bartender / Events / Manager
Niche Hospitality Group
Leominster, MA
02.2020 - 05.2024
- Supervised daily bar operations and supported staff performance
- Trained new hires on bartending techniques, safety, and service standards
- Handled customer concerns professionally to ensure positive outcomes
- Balanced cash drawers and completed nightly close-out procedures
Bartender / Event Staff Member
Slate
Leominster, MA
12.2019 - 01.2020
- Provided bar service for private events, including setup and breakdown
- Adapted service style to meet event-specific needs
Bartender
Simon-Pure Publick House
Lunenburg, MA
04.2019 - 12.2019
- Delivered attentive, high-quality guest service in a fast-paced environment
- Maintained organized bar operations, including inventory monitoring and supply coordination
- Assisted with drink menu updates and seasonal offerings
- Ensured compliance with sanitation and safety standards
- Resolved guest concerns promptly to maintain a positive and welcoming atmosphere
Server / Bartender
Olive Garden
Leominster, MA
11.2017 - 05.2019
- Delivered consistent, high-quality service in a fast-paced restaurant
- Assisted guests with menu selections and ensured accurate order execution
Skills
Customer Service & Client Relations
Conflict Resolution
Multitasking in Fast-Paced Environments
Time Management & Organization
POS Systems & Payment Processing
Team Collaboration
Communication (Verbal & Written)
Problem Solving
References
References available upon request.
Timeline
Server / Bartender
Burton’s Grill & Bar
09.2025 - Current
Bartender / Server
Brady's
06.2024 - 08.2025
Bartender / Events / Manager
Niche Hospitality Group
02.2020 - 05.2024
Bartender / Event Staff Member
Slate
12.2019 - 01.2020
Bartender
Simon-Pure Publick House
04.2019 - 12.2019
Server / Bartender
Olive Garden
11.2017 - 05.2019