Alyssa Smith
Woodbridge,VA
Summary
Trainee entry level Customer Support Specialist who is Friendly and courteous has good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Seeking to become a permanent Customer Support Specialist with growth opportunity.
Overview
1
1
year of professional experience
Work History
Outbound Specialist
Instant Teams Inc
06.2023 - Current
- Service an average of 150 potential customers per day via an outbound dialer system
- Qualify customers by asking a series of targeted questions to find out the customer's goals and ensure they would be a good fit for the products and/or services
- Meet daily, weekly, and monthly goals based on various metrics
- Maintain the highest quality of customer service by demonstrating proper phone etiquette and consistently follow scripts
- Demonstrate ability to handle and overcome challenges (our training team will prepare you for success!)
- Handle proficient data entry and computer-related requirements in digital environment
- Utilize excellent oral communication skills and positively engage with any individual over the phone,
Customer Service Support Specialist
Instant Teams Inc
12.2022 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certificate - Customer Service
12.2022
Certificate - Customer Service Management
12.2022
High School Diploma -
06.2013
Skills
- Call Management
- Account Updating
- Data Entry
- Customer Relationship Management (CRM)
- Time management
- De-escalte conflict with customers
- Detail-oriented
- Critical Thinking and Problem Solving
- Attentive Leaner
Timeline
Outbound Specialist - Instant Teams Inc
06.2023 - Current
Customer Service Support Specialist - Instant Teams Inc
12.2022 - 05.2023
Instant Teams Inc - Certificate , Customer Service
Instant Teams Inc - Certificate, Customer Service Management
Freedom High School - High School Diploma,