ALYSSA SMITH
Tampa
Summary
An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Fresh Chef Hickory
09.2022 - 08.2024
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
Shift Supervisor
Aquatech Pool Management Group
05.2020 - 09.2022
- Ensuring patrons safety in and around pool
- Being friendly, helpful, and polite to all patrons
- Cleaning bathrooms, tables, and chairs
- Checking pool chemicals regularly to ensure correct chlorine levels
- Implementing life-saving techniques if necessary
- Managing all lifeguards on shift.
Hostess
FOURK
07.2021 - 08.2022
- Evaluated a [Number] square-foot restaurant and lounge according to state and federal cleanliness standards
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
Education
Senior in College - Criminology
University of South Florida
Tampa, FL05.2025
Criminology - Associate of Arts -
Catawba Valley Community College
Hickory, NC01.2023
Skills
- Exceptional customer service
- Safety understanding
- Team player
- Time management
- Multitasking
- Strong Work Ethic
- Point of sale operation
Accomplishments
Graduated with an Associates Degree while in high school.
Timeline
Server
Olive Garden
01.2024 - Current
Server
Fresh Chef Hickory
09.2022 - 08.2024
Hostess
FOURK
07.2021 - 08.2022
Shift Supervisor
Aquatech Pool Management Group
05.2020 - 09.2022
Senior in College - Criminology
University of South Florida
Criminology - Associate of Arts -
Catawba Valley Community College