ALYSSA SMITH
Raleigh,NC
Summary
Results-driven business analyst with a proven track record in maximizing analytical and technical skills to deliver precise insights that drive organizational success. Demonstrated expertise in trend identification and complex inquiry research, alongside a strong ability to collaborate with business partners to ensure data integrity. Highly organized logistics operations professional skilled in prioritizing tasks, implementing process enhancements, and training teams to optimize efficiency. Seeking to leverage problem-solving abilities and data analysis experience in a dynamic role within a forward-thinking organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workforce Data Delivery Analyst
Fidelity Investments
Durham, NC
01.2022 - Current
- Leads WDD's involvement in critical HR initiatives, including the Year-End Cycle, and the Talent Referral Program.
- Formulates data-driven solutions utilizing Excel and Alteryx to streamline workflows and address organizational challenges.
- Collaborates with cross-functional teams to quickly identify, support, and/or resolve business needs.
- Executes varying employee and reference data processes and audits, ensuring minimal impacts to associates, and reducing risk in the organization.
- Processes complex transactions and mass changes for various client groups in Fidelity’s HRIS, maintaining high data integrity.
Talent Data Delivery Admin
Fidelity Investments
Durham, NC
05.2019 - 01.2022
- Ensured accurate processing of new hire data into Workday by collaborating closely with Talent Acquisition partners throughout the entire process.
- Lead the Talent Referral Program by coordinating, analyzing, and managing referral data.
- Adapted seamlessly to dynamic environments during the Workday Recruiting implementation, ensuring organizational efficiency.
- Processed data audits utilizing Excel to ensure data accuracy and organizational compliance.
Interim Team Lead
Fidelity Investments
Durham, NC
05.2018 - 05.2019
- Managed multiproduct financial service associates, providing technical assistance, processing research inquiries, and effectively communicating with outside business groups.
- Tracked data patterns to identify performance trends, and created action plans tailored to specific areas of opportunity.
- Provided effective FACT coaching sessions to drive positive behavior, resulting in increased metrics results.
Financial Service Associate
Fidelity Investments
Durham, NC
01.2016 - 05.2018
- Provided outstanding customer service, resulting in awards such as call of the month, CEI champion, and MVP.
- Skillful at utilizing resources, resulting in a low error rate (0.15%), and a 100% success rate on evaluations for the performance year.
- Skilled at managing and pacifying dissatisfied customers with tact and professionalism.
Server
Travinia
Morrisville, NC
06.2015 - 01.2016
- Effectively managed a high volume of customers while maintaining excellent customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
Site Coordinator
YMCA
Cary, NC
05.2012 - 06.2015
- Led the creative planning and daily operations of the Green Hope Elementary daycare program.
- Oversaw team operations, enhancing cohesion and achieving strong performance reviews.
- Acted as main point of contact for customers, ensuring service satisfaction.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC05.2015
Associate of Arts -
Wake Technical Community College
Raleigh, NC12.2013
Skills
- Problem Solver
- Data Analysis
- Organizational and Attention to Detail
- Cross-Functional Project Leader
- Results-Driven Achiever
- Excel, Workday, Alteryx, ServiceNow
- Effective Communicator
- Flexible Team Player
- Takes Initiative
- Interpersonal Skills
Certification
North Carolina Real Estate License, 09/2015
Timeline
Workforce Data Delivery Analyst
Fidelity Investments
01.2022 - Current
Talent Data Delivery Admin
Fidelity Investments
05.2019 - 01.2022
Interim Team Lead
Fidelity Investments
05.2018 - 05.2019
Financial Service Associate
Fidelity Investments
01.2016 - 05.2018
Server
Travinia
06.2015 - 01.2016
Site Coordinator
YMCA
05.2012 - 06.2015
Bachelor of Arts - Psychology
North Carolina State University
Associate of Arts -
Wake Technical Community College
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