Alyssa Smith

• Conducted property searches based on client preferences to identify suitable apartment options.
• Assisted clients with lease applications and provided guidance through the leasing process.
• Developed comprehensive knowledge of local rental markets to better serve client needs.
• Communicated effectively with property managers to enhance tenant satisfaction and resolve issues.
• - Connect with apartment seekers via phone, email, and in-person to match them with DTN’s available properties
  - Schedule tours and coordinate with on-site leasing teams across multiple communities
  - Manage and distribute phone call grading scores to support leasing team performance
  - Enter and manage user permissions within internal systems
  - Attend housing fairs and speak with prospects about DTN housing options and services
  - Create, schedule, and publish social media content for properties
  - Perform audits and update unit statuses across property platforms

• Facilitated peer support groups, promoting recovery and wellness through shared experiences.
• Developed individualized support plans to address specific client needs and goals.
• Collaborated with healthcare providers to ensure comprehensive care for clients.
• Conducted outreach efforts to engage individuals in recovery services and resources.
• Advocated for clients' rights, empowering individuals to navigate healthcare systems effectively.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
• Enhanced client recovery by providing emotional support and practical guidance.

As a Shift Leader at Biggby Coffee, I supported daily store operations by guiding team members, maintaining accuracy in cash handling, and delivering outstanding customer service. I oversaw shift workflows, delegated tasks, and ensured a positive, efficient environment during high-volume periods. My responsibilities included counting and balancing tills, organizing and storing bulk inventory orders, and ensuring all products were well-stocked and properly managed.

I also developed strong product knowledge through memorization and consistent execution of Biggby drink recipes, helping maintain quality and speed of service. This role strengthened my leadership skills, attention to detail, and ability to multitask in a fast-paced setting.