Alyssa Smith
Woodbridge,VA
Summary
Motivated and detail- oriented professional seeking to leverage strong organizational and communication skills in a date entry and customer support role. Proven ability to manage large volumes of data accurately while maintaining confidentiality and ensuring efficiency. Known as a quick learner with a passion for help others, delivering exceptional customer experiences, and contributing to team success. Strong problem- solving, time management, and organizational skills with a commitment to accuracy, reliability, and client satisfaction.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Fox Family Dentistry
Springfield, Virginia
03.2025 - Current
- Prepared treatment rooms by sterilizing instruments and setting up necessary supplies.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Dental Assistant
Dedicated Dental
Stafford, Virginia
07.2023 - 03.2025
- Assisted dentists during procedures, ensuring tools were ready and organized.
- Prepared treatment rooms by sterilizing instruments and setting up necessary supplies.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Educated patients on treatment procedures and post-procedure home care.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Customer Service Support Specialist (Remote)
Instant Teams Inc.
Southern Pines, North Carolina
01.2021 - 04.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer communications and support requests.
- Implemented strategies to improve customer satisfaction and retention rates.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of customer interactions for future reference.
- Responded to emails, phone calls, and other inquiries from customers in a timely manner.
- Analyzed trends in incoming calls or emails to identify potential problems or opportunities for improvement.
Supervisor
AlphaBEST Education
Woodbridge, Virginia
10.2019 - 03.2020
- Supervised daily operations of after-school programs for student engagement.
- Monitored compliance with safety and educational standards in all programs.
- Coordinated schedules and activities to ensure program effectiveness.
- Facilitated communication between parents, staff, and students to address concerns.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Preschool Lead Teacher/Supervisor
Freedom Early Child Learning
Woodbridge, Virginia
09.2017 - 03.2019
- Supervised classroom activities to ensure a safe environment.
- Implemented positive reinforcement strategies when needed to motivate students during learning tasks.
- Conducted small group activities encouraging cooperation among peers while developing problem solving skills.
- Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.
- Developed engaging lesson plans for diverse learning styles.
Education
Certification - CPR/AED
American Red Cross
01-2025
Certification - Dental Assisting
DATS
Woodbridge, VA07-2023
Certification - Infection Control in Dentistry
DATS
Woodbridge, VA07-2023
Certificate - Dental Radiation Safety
NOVA
Woodbridge, VA07-2023
High School Diploma -
Freedom High School
Woodbridge, VA06-2013
Skills
- Positive Behavior Management and Creating a Safe Environment
- Ability to Quickly Learn New Systems and Task
- Encouraging Social, Communication, Emotional Support, Active Listening, Empathy Patience
- Team Leadership and Staff Supervision
- Training and Onboarding Employees
- Customer Service and Conflict Resolution Skills
- Problem-Solving and Decision-Making
- Chairside Assisting During Dental Procedures
- Dental X-Rays, Preparing and Sterilizing Instruments
- Infection Control and OSHA Compliance
- Taking Impressions and Assisting with Molds
- Managing Patient Anxiety and Providing Reassurance
- Attention to Detail and Accuracy
- Time management in a Fast-Placed, Cleanliness and Organization Environment
- Basic Computer Skills
- Maintaining Organized Records, Data Entry, Files, Handles Calls, Chats, Tech Support, Appointment Scheduling and Email Support
- Eaglesoft, Open-Dental, Dentrix and Dexis
- Microsoft Excel, Word, Power Point, Teams, OneDrive, SharePoint, Power BI and Azure,
- Google Sheets, Docs, Slides and Drive
- First Aid and CPR
Timeline
Dental Assistant
Fox Family Dentistry
03.2025 - Current
Dental Assistant
Dedicated Dental
07.2023 - 03.2025
Customer Service Support Specialist (Remote)
Instant Teams Inc.
01.2021 - 04.2023
Supervisor
AlphaBEST Education
10.2019 - 03.2020
Preschool Lead Teacher/Supervisor
Freedom Early Child Learning
09.2017 - 03.2019
Certification - CPR/AED
American Red Cross
Certification - Dental Assisting
DATS
Certification - Infection Control in Dentistry
DATS
Certificate - Dental Radiation Safety
NOVA
High School Diploma -
Freedom High School