Alyssa Smith
Henderson,NV
Summary
Insightful Insurance Sales Agent bringing 4 years of insurance product and policy management expertise to a growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Agent- CST
Humana
07.2024 - Current
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Educate member on plan benefits, coverage details and how to effectively utilize their benefits.
- Assist individuals in selecting health insurance plans tailored to their specific needs.
- Maintain up-to-date knowledge of Medicare guidelines and regulations to ensure full compliance.
- Provide clear, accurate information to support informed healthcare decisions and improve member satisfaction.
Licensed Sales Agent
Progressive
06.2022 - 07.2024
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of sales, payment policies and security standards.
- Enhanced company reputation through exceptional customer service and building strong relationships with clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Insurance Customer Service Representative
Sitel
06.2020 - 12.2021
- Checked documentation for accuracy and validity on updated systems.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Collected premiums and issued accurate receipts.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Merrillville High School
Merrillville, IN05-2013
Skills
- Documentation And Reporting
- Medicare knowledge
- Policy Management
- Strong Communication and Interpersonal Skills
- Customer Service
- Customer Retention
Timeline
Licensed Insurance Agent- CST
Humana
07.2024 - Current
Licensed Sales Agent
Progressive
06.2022 - 07.2024
Insurance Customer Service Representative
Sitel
06.2020 - 12.2021
High School Diploma -
Merrillville High School
No Degree - Nursing
Ivy Tech Community College of Indiana