ALYSSA SNELL-HEARN
Livingston,Tx
Summary
Highly motivated team player and enthusiastic sales and customer service professional with expertise in communication and negotiating. Experienced in providing superior quality customer service, leveraging extensive knowledge of products and services to create solutions that drive loyalty, retention, and revenue. Skilled at training, managing, coaching, and mentoring sales and customer service associates, with a talent for interacting with staff at all levels of the organization and the public. Actively pursues opportunities to learn new skills and contribute to group and individual success. Proven track record as a Sales Representative in consistently achieving customer retention goals through relationship building and advanced product knowledge. Skilled in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Enhances store loyalty through unparalleled support. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing, and organizing products to maintain department standards. Recognized for consistently receiving high ratings on customer feedback surveys.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
16
16
years of professional experience
Work History
Sales Associate
Kramer Autoplex
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Representative
Lincare Home Oxygen And Respiratory Systems
06.2023 - 10.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with other departments such as marketing, finance, logistics.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
Sales Manager
East Texas Truck And Tire Sales
08.2021 - 12.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate .
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Exceeded sales goals and improved profitability
- Created and finalized quotes to complete deals.
- Maintained relationships with clients for future purchases.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Operating Room Sales
Gameday Orthopedics
01.2016 - 08.2020
- Clamping and suturing under supervision of head surgeon., Minimized infections using ChloraPrep, pre-op prep, Mueller and Snowden-Pence Surgical laparoscopic instruments, capital and infection prevention products
- Participated in discussions with healthcare team members regarding surgical patients to address and resolve concerns
- Delivered exceptional care to patients throughout the entire surgical lifecycle to support positive health outcomes
- Communicated with primary care physicians or emergency care providers to relay patient needs
- Responded to emergency situations with speed, expertise and level- headed approaches to provide optimal care, support and life-saving interventions.
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
Home Health Caregiver
Self Employed Services
Livingston, TX
06.2009 - 06.2014
- Monitored patient vital signs and reported changes to physician or nurse.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Developed individualized care plans for each client based on their unique needs.
- Transported clients to medical appointments or other destinations when necessary.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Provided emotional support to both patients and families during difficult times.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Assisted clients with bathing, dressing, and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Education
GMC Chevy Dodge Certification
GM Chevy Dodge Chrysler Jeep Ram Certification
Associate of Science - Medical Science
Liberty University
Lynchburg, VAProgress reporting HIPPA Certified Instruction CPR infant and adult Infection Control Training Tutoring Behavior Management Teaching Medication -
Skills
- Communication and Interpersonal Skills
- Business Growth
Partnership Development
Team Member Development
Vendor Communication
Client Meetings
Communications Strategies
Cold Calling
Outbound Calls
Client Relationships
Sales Presentation Development
Inquiry Response
Business Development
Critical Thinking
Vendor Coordination
Personnel Development
Social Media Platforms
Partnership Development
Team Member Development
Vendor Communication
Customer Needs Assessments
Ad Operations
Client Meetings
Communications Strategies
Client Relationships
Sales Presentation Development
Inquiry Response
Business Development
Overcoming Objections
Critical Thinking - Crisis Management
- IEP Familiarity
- Safety Understanding
- Computer Skills
- First Aid and CPR Certified
- Territory Sales
- Competitor Research
- Lead Generation
- Sales Closing
- Revenue Generation
- Lead Prospecting
- Business Development
- Customer Needs Assessment
- Sales Development
- Training and Development
- B2B and B2C Sales
- Exceeds Sales Goals
- Upselling
- Product Sales
- Relationship Building
- Sales Goals Attainment
- Product knowledge
- CRM software
- Upselling strategies
- Client relationship management
- Conflict resolution
- Effective communication
- Time management
- Networking skills
Timeline
Sales Associate
Kramer Autoplex
09.2023 - Current
Sales Representative
Lincare Home Oxygen And Respiratory Systems
06.2023 - 10.2023
Sales Manager
East Texas Truck And Tire Sales
08.2021 - 12.2022
Operating Room Sales
Gameday Orthopedics
01.2016 - 08.2020
Home Health Caregiver
Self Employed Services
06.2009 - 06.2014
GMC Chevy Dodge Certification
GM Chevy Dodge Chrysler Jeep Ram Certification
Associate of Science - Medical Science
Liberty University
Progress reporting HIPPA Certified Instruction CPR infant and adult Infection Control Training Tutoring Behavior Management Teaching Medication -
Similar Profiles
Troy MorrisonTroy Morrison
Finance Manager at Herrin-Gear Autoplex (Chevrolet)Finance Manager at Herrin-Gear Autoplex (Chevrolet)
Joe AlexanderJoe Alexander
Sales Associate at Phil Wright AutoplexSales Associate at Phil Wright Autoplex
Brad DavisBrad Davis
Sales Manager at Hatcher AutoplexSales Manager at Hatcher Autoplex
Casey KnoxCasey Knox
System Operator at Odyssey Information ServicesSystem Operator at Odyssey Information Services
Gregory RayGregory Ray
Correctional Officer at TDCJ Polunsky UnitCorrectional Officer at TDCJ Polunsky Unit