Alyssa Soja
Bessemer,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative- Teller
Chippewa Valley Bank
04.2022 - Current
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Receptionist
Holden Insurance Agency
04.2021 - 01.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative-Teller
U.S. Bank
10.2018 - 04.2021
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
BBA - Accounting
University of Michigan- Flint
Flint, MI04.2026
Associate of Arts -
University of Wisconsin- Manitowoc
Manitowoc, WI05.2021
Skills
- Customer Relationship Management (CRM)
- Product and service solutions
- Problem-solving aptitude
- Adaptability and Flexibility
- Customer Data Confidentiality
Timeline
Customer Service Representative- Teller
Chippewa Valley Bank
04.2022 - Current
Receptionist
Holden Insurance Agency
04.2021 - 01.2022
Customer Service Representative-Teller
U.S. Bank
10.2018 - 04.2021
BBA - Accounting
University of Michigan- Flint
Associate of Arts -
University of Wisconsin- Manitowoc
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