Alyssa Solorio
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Motivated to work with patients, families and care teams efficiently. Adaptable
and collaborative professional successful devising satisfying solutions to complex problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Theresa Hessling Charter School
09.2023 - 06.2024
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain positive and focused learning environment.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
Pet Sitter
Rover
05.2022 - 06.2023
- Communicated professionally with 70+ pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers. Rated 5 stars!
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Pharmacy Technician Volunteer
American Red Cross
06.2022 - 07.2022
- Managed patient privacy effectively by following HIPAA regulations while processing sensitive information related to medical histories or prescriptions details.
- Greeted customers at counter and provided excellent customer service.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Collaborated with fellow volunteers to ensure accurate data entry into pharmacy software systems.
Community Health Worker
Virtua Hospital
04.2021 - 07.2021
- Assist with daily functions as required by department needs which could include, but is not limited to, daily set up and breakdown, appropriate documentation, inventory of supplies, etc.
- Cashier duties accepted all forms of payment using point of sales software, provided change accurately and close out of register end of day sales.
- Provide excellent customer service with all
patients and/or customer interactions. - Assist with sanitation and cleanliness to maintain clean and organized environment. ServSafe
food handler's certificate. - Support overall wellbeing of community by providing basic education of community resources.
Serve as community liaison to build trust and loyalty between residents and Virtua Health. - Community outreach promoting nutrition with fresh fruits and vegetables at childcare centers
and food desert locations throughout inner city.
Nutritionist Associate
Department of Health
05.2019 - 06.2020
- As accredited Competent Professional Authority (CPA), independently determined nutrition eligibility of applicants/clients within program guidelines, provided counseling to set dietary goals and prescribed appropriate food packages.
- Assessed hundreds of women, infants, and children's nutritional status/eligibilities for program services by assessing growth patterns, weight patterns, biochemical values and medical history.
- Participated in community outreach events and nutrition education topics/group classes.
- Managed time efficiently in order to complete all tasks within deadlines.
Nutritionist Assistant
Department of Health
03.2017 - 05.2019
- Under guidance of Dietitian, obtained health, diet information from clients and provided low risk nutrition education according to protocols developed by Nutritionist.
- Independently interviewed and screened thousands of applicants by telephone and in person to determine their categorical and financial eligibility for WIC services.
- Explained program requirements for certifications, recertification, and both in and out of state transfers.
- Assess participant's anthropometric and hematological data provided. Collected and
recorded data accurately as needed for women, infant, and children. - Perform Hgb test on participants in accordance with Good Laboratory Practices (GLP), Occupational Safety and Health Administration (OSHA) and Clinical Laboratory Improvements Amendments (CLIA) guidelines.
- Perform general office duties such as filing, correspondence, data entry, scheduling appointments, ordering and inventory.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
Pharmacy Technician
CVS Pharmacy
09.2016 - 03.2017
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments and handled cashier duties.
- Calculated dosage, filled prescriptions, typed labels, followed aseptic techniques, explained trade and generic pharmaceutical options to patients.
- Focused on customer service, prioritizing customer needs, displaying genuine care and empathy
in all interactions, and ensuring complete customer satisfaction.
Patient Access Representative
Children's Hospital of Kings Daughters
07.2016 - 10.2016
- Under direction of departmental leadership, provided clerical and secretarial support for patient care team and served as patient liaison for medical support services.
- Greet, instruct, direct and assist patients and visitors upon arrival to service area.
- Facilitate revenue cycle process to include but not limited to patient registration, insurance
verification to confirm active policy, co-payment collection, authorization data entry and billing
inquiry functions. - Responsible for accurate data collection, documentation, and data retrieval with computerized
systems. - Work collaboratively with various departments on patient access related information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy
rule standards to protect patient's privacy.
Recreational Aide/Youth Care Worker
U.S. Air Force
06.2016 - 07.2016
- Maintained food handlers' certificate.
- Develop/coordinate and organize activities and special events, to meet physical, social,
emotional, cognitive needs of over 50 youth ages 5-12 based on stated goals and current
curriculum guidance provided by coordinator and SAP training and curriculum specialist. - Set up and broke down equipment and supplies used in activities, focusing on safe handling
and storing.
Conversational English Teacher
Bright School
05.2012 - 06.2016
- Educated students ages 5-18 years old in basics of English grammar and conversational
speaking. - Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Facilitated small group and individual instruction to maximize student learning. - Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Personalized instruction based on needs, interests and capabilities of individual students.
Pharmacy Technician Trainee
CVS Pharmacy
09.2009 - 12.2009
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained high degree of professionalism and integrity, upholding ethical standards associated with Pharmacy Technician Trainee role at all times.
Pharmacy Technician
Ralphs Grocery Company / Food for Less Pharmacy
09.2008 - 12.2008
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Technician
Plaza West Pharmacy
02.2008 - 05.2008
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
Pharmacy Technician Intern
CVS Pharmacy
11.2007 - 01.2008
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining clean and organized pharmacy area.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Collaborated with pharmacy team to prioritize tasks effectively, contributing to smooth workflow during high-volume periods.
- Provided backup support to front-end staff when necessary, assisting with cashier duties or handling customer inquiries at pharmacy counter.
- Participated in continuous learning opportunities such as workshops or training sessions to stay current on industry best practices and enhance professional development as Pharmacy Technician Intern.
Education
High School Diploma -
Verdugo Hills Senior High School
Tujunga, CAPharmacy Technician Certificate - Pharmacology
Everest College - Los Angeles
Los Angeles, CALos Angeles Mission College
Sylmar, CATidewater Community College
Norfolk, VAUniversity of Maryland
NAF AtsugiSkills
- Customer Service
- Medical Terminology Knowledge
- Clerical-Administrative Support
- Multicultural Awareness
- Collaborative Teamwork
Certification
Adult and Pediatric First Aid/CPR/AED-BL
Board of Pharmacy, Pharmacy Technician California license #78949
Timeline
Instructional Assistant
Theresa Hessling Charter School
09.2023 - 06.2024
Pharmacy Technician Volunteer
American Red Cross
06.2022 - 07.2022
Pet Sitter
Rover
05.2022 - 06.2023
Community Health Worker
Virtua Hospital
04.2021 - 07.2021
Nutritionist Associate
Department of Health
05.2019 - 06.2020
Nutritionist Assistant
Department of Health
03.2017 - 05.2019
Pharmacy Technician
CVS Pharmacy
09.2016 - 03.2017
Patient Access Representative
Children's Hospital of Kings Daughters
07.2016 - 10.2016
Recreational Aide/Youth Care Worker
U.S. Air Force
06.2016 - 07.2016
Conversational English Teacher
Bright School
05.2012 - 06.2016
Pharmacy Technician Trainee
CVS Pharmacy
09.2009 - 12.2009
Pharmacy Technician
Ralphs Grocery Company / Food for Less Pharmacy
09.2008 - 12.2008
Pharmacy Technician
Plaza West Pharmacy
02.2008 - 05.2008
Pharmacy Technician Intern
CVS Pharmacy
11.2007 - 01.2008
High School Diploma -
Verdugo Hills Senior High School
Pharmacy Technician Certificate - Pharmacology
Everest College - Los Angeles
Los Angeles Mission College
Tidewater Community College
University of Maryland