Alyssa Sonnier
Gonzales,LA
Summary
I am 33 years of age and interested in a position that I am able to turn into a career. I do have experience in Microsoft Excel, Word, Google Sheets & Google Docs. I can type 60+ wpm, have experience with a 10 key and have great computer skills. I consider myself to be a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Qualawash Holdings LLC
05.2022 - 06.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated tank wash scheduling, filing & billing to make sure facility ran smoothly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high email volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Ordered office supplies, PPE & any other office related materials that was needed.
- Made sure all paperwork was retrieved from customers and/or drivers in order to be sure that the last contained product could be cleaned safely and efficiently.
- Created spreadsheets for facility manager to keep track of all important information.
Communications Assistant
Hamilton Relay
10.2021 - 03.2022
- As a CA, I help deaf, hard of hearing and individuals who have difficulty speaking use the telephone to make calls to family members and businesses.
Front Desk Receptionist
Le Roche Bleu Day Spa
03.2021 - 10.2021
- The main job of front desk at a high end day spa is customer service! Some of the other things that we do is answering multiple phone lines answering emails, booking clients, checking clients in and out and taking payments.
Medical Front Desk Receptionist
Baton Rouge Cardiology Center
08.2019 - 05.2021
- Job duties included checking patients in & out of clinic, verifying medical insurance, face to face customer (patients) service, scheduling pharmacy rep
- Lunches for the office and confirming those lunches with all involved.
ISSP Aide
APSB / Duplessis Primary
04.2018 - 05.2019
- Job duties included but not limited too; handling / processing referrals and entering them into Powerschool, contacting parents for discipline and / or to update them on an incident involving their child, oversaw Extended Study hall for students who lost privileges, tracked data based on how many referrals for the overall year and also month to month, handled PBIS Incentive day data and sending reminders to the teachers and also did coaching conversations with students who were having a hard time during the day or making bad choices.
Education
River Parishes Community College
01.2011
East Ascension High School
01.2008
Skills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Organization
- Computer Savvy
- Fast Learner
- Documentation abilities
- Clerical Support
- Invoice Verification
- Quote Preparation
- Customer Service
- Time Management
- Meticulous attention to detail
References
Amie Babin
Facility Manager - Geismar 260 Location
amie.babin@quala.us.com
(225) 223 - 0805
Kendrick Evans
Operations Manager - St. Gabriel 273 Location
kendrick.evans@quala.us.com
(225) 975 - 2200
Kevin Millet
Former Facility Manager
(225) 936 - 7950
Timeline
Customer Service Coordinator
Qualawash Holdings LLC
05.2022 - 06.2024
Communications Assistant
Hamilton Relay
10.2021 - 03.2022
Front Desk Receptionist
Le Roche Bleu Day Spa
03.2021 - 10.2021
Medical Front Desk Receptionist
Baton Rouge Cardiology Center
08.2019 - 05.2021
ISSP Aide
APSB / Duplessis Primary
04.2018 - 05.2019
River Parishes Community College
East Ascension High School