Alyssa Sopel
Hondo,Tx
Summary
I am a highly motivated and result driven Business Management major that has 3 years of experience in the retail industry. I am looking to obtain a challenging role in Wealth Management that allows me to grow professionally and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
H-E-B
09.2022 - Current
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Uses a digital tool to select items necessary to complete order from Store to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust orders
- Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
- Packages / transports / loads groceries and merchandise from the Store to the Customer's vehicle
- Coordinates Department activities in the absence of the lead or manager
- Communicates with Manager or Store Leadership on any issues or concerns as they arise.
Business Development Intern
HEB
11.2022 - 05.2023
- Engaged with customers to build business relationships.
- Created reports and targeted lists to present to upper management.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Supervisor
Burke's Outlet
05.2021 - 07.2022
- A supervisor upholds the company policies and procedures of the store while the Store Manager is not present
- Conducted routine inspections to check quality and compliance with established specifications.
- Organize, delegate, prioritize and hold team accountable for achieving all operational goals and tasks
- Leader in Customer Service
- Builds a customer base through the company loyalty program by obtaining customer information
- Able to Lead a Diverse Team of Associates
- Effectively coach teams to achieve results
Education
Bachelor of Business Administration in Management -
Schreiner University
Kerrville, TX12.2023
Skills
- Policy Enforcement
- Quantitative skills
- Data Analytics
- Idea Development and Brainstorming
- Training and mentoring
- Priority management
- Business Development
- Analytical Thinking
- Operations Management
- Excel,Word, Office
References
Angel Torrez HEB E-Store Manager 830-362-8737
Timeline
Business Development Intern
HEB
11.2022 - 05.2023
Customer Service Specialist
H-E-B
09.2022 - Current
Supervisor
Burke's Outlet
05.2021 - 07.2022
Bachelor of Business Administration in Management -
Schreiner University