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Alyssa Sosinski
Chicago
Summary
Results-driven NOC Manager known for excellent communication and problem-solving skills. Committed to continuous improvement in network performance and customer support through effective training and development initiatives.
Overview
25
25
years of professional experience
Work History
NOC Manager
DYOPATH
Oak Brook, IL
06.2011 - 06.2025
- Led NOC operations to ensure optimal network performance and reliability.
- Developed and implemented incident response protocols to improve service restoration times.
- Mentored and trained staff on network monitoring tools and best practices for troubleshooting.
- Collaborated with cross-functional teams to enhance overall service delivery and customer satisfaction.
- Spearheaded root cause analysis efforts following major incidents, identifying corrective actions to prevent recurrence.
- Collaborated with project teams for successful deployment of new systems and upgrades, minimizing disruption to ongoing operations.
- Championed training and development initiatives, empowering team members to stay current with industry trends and advancements in network technologies.
- Conducted regular audits of network infrastructure to identify areas for improvement and maintain compliance requirements.
- Mentored junior staff members, providing guidance on best practices and fostering a culture of continuous learning.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Sales
Cole Wire and Cable
Lincolnshire, IL
06.2000 - 05.2011
- Boosted sales revenue by implementing effective sales strategies and techniques.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
- Coordinated with sales teams to provide pre-sales technical assistance for potential clients.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Mentored new sales representatives, providing training and guidance on effective sales techniques.
Education
Bachelor of Arts - Education
Eastern Illinois University
Charleston, ILSkills
- Customer support
- Reliability
- Excellent communication
- Organizational skills
- Verbal and written communication
- Team management
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
NOC Manager
DYOPATH
06.2011 - 06.2025
Sales
Cole Wire and Cable
06.2000 - 05.2011
Bachelor of Arts - Education
Eastern Illinois University