Alyssa Sotelo
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Customer Service
Bell Air Storage
08.2023 - Current
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Manage opening and closing for the facility
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
Club Volleyball Coach
360 volleyball
11.2021 - Current
- Coached individuals between ages of 8 and 18 on volleyball techniques.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Attended events of prospective players, met with families and presented recruitment proposals.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Planned strategies and selected optimal team lineups to execute game plans.
- Analyzed strengths and weaknesses of opposing teams to develop game strategies.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
Barista
Dutch Bros
04.2023 - 08.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Input orders into point of sale system and handled customer payments.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
Hostes
Sunny Street Cafe
11.2021 - 04.2022
- Answered telephone to provide dining information and take reservations.
- Set tables before patients arrived to maintain meal plan productivity.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Took reservations from patrons by phone or online.
- Operated cash registers to accept payments for food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Bartender
Maria’s Mexican Kitchen
06.2021 - 09.2021
- Served specific meals to patients with special dietary needs.
- Set tables before patients arrived to maintain meal plan productivity.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Helped service staff handle demand by distributing food and beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Operated cash registers to accept payments for food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Informed patrons of specialties and features.
Substitute or Childcare
ELC ( Early Learning Center
11.2019 - 03.2021
- Established and enforced rules for behavior and procedures to maintain order among students.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Monitored appropriate use and care of equipment, materials and facilities.
- Prepared objectives and outlines for courses of study.
- Tutored students individually and in small groups to help with difficult subjects.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TX05.2021
Skills
- Strategic Planning
- Recruitment
- Exercise Programs
- Individualized Coaching
- Safety Awareness
- Problem Resolution
- Employee Coaching
- Data Entry
- Product and service knowledge
- Computer Skills
Timeline
Customer Service
Bell Air Storage
08.2023 - Current
Barista
Dutch Bros
04.2023 - 08.2023
Club Volleyball Coach
360 volleyball
11.2021 - Current
Hostes
Sunny Street Cafe
11.2021 - 04.2022
Bartender
Maria’s Mexican Kitchen
06.2021 - 09.2021
Substitute or Childcare
ELC ( Early Learning Center
11.2019 - 03.2021
High School Diploma -
Tarrant County College District