Alyssa Southerly
640Augusta,WV
Summary
Hard working, Fast Learner, skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
5
5
years of professional experience
Work History
Operator
Rubbermaid
Winchester , VA
02.2024 - 04.2024
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Assisted in the setup of production lines according to customer specifications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Packaged finished products in accordance with customer specifications.
Office Clerk
Old Dominion Freight
Winchester, VA
11.2023 - 03.2024
- Scheduled Appointments, Filled delivery confirmations in excel spread sheets and other supporting systems
- Answered phone call and transferred calls accordingly.
- Kept office records organized and supplies well-stocked for optimal team perform
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Resolved customer complaints promptly and professionally.
Logistics Receiver Technician
Trex
Winchester, va
06.2022 - 11.2023
- Receive packages, Organize, and distribute packing to different parts throughout the organization
- Customer Service Both Internally and externally
- Proficient in Power point, Excel, Word, JDE, Sales force, FedEx, UPS
- Helps guide Drivers where to go through out the Plant
- Keeps up with email notifications and responds in a timely manner
- Communicates throughout the organization
- Ships out Palletized shipments and small packages
- Handles LTL’s and Offloads.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
Member service representative
Navy Federal Credit Union
Winchester, va
11.2021 - 05.2022
- Customer Service-direct contact with customers
- Assist customers with any changes to their account and follows up on questions/concerns they may have
- Open new accounts
- Direct members to the appropriate department for further assistance
- Transfer money from various accounts as requested by customers
- Office duties-copy, fax, scans, documents on a daily basis as needed
- Phone skills-answers phone, transfer call, etc..
- Positively interacts and handle disgruntle.
teller II
Bank of Romney
Augusta, wv
10.2020 - 11.2021
- Customer Service-direct contact with customers
- Assist customers with any changes to their account and follows up on questions/concerns they may have
- Handle large sums of money daily
- Transfer money from various accounts as requested by customers
- Office duties-copy, fax, scans, documents on a daily basis as needed
- Phone skills-answers phone, transfer call, etc..
- Open and close independently.
cashier
tractor supply
romney, wv
01.2019 - 10.2020
- Customer Service- Greet customers, guide, and director customers to items they were looking for
- Answer phones, stock shelves and organize merchandise
- Problem solves issues as they arise
- Explain and sign customers up for rewards program.
Education
high school diploma -
Hampshire High school
05.2020
Skills
- Excellent customer service skills
- Handles large sums of money
- Multitasker
- Calmly handles busy/stressful days
- Problem solver
- UPS Outbound
- FedEx Outbound
- Receiving invoices
- Filling paper work
- Articulate communicator
- Team player
- Dynamic and innovative thinker
- Conflict resolution
- Software-ADP, Microsoft Office, Outlook
- Certified Forklift Driver
- Organizes Excel spread sheets
- Works well with fast pace work
- Fast Learner
- Loading and unloading
- Hand and power tools
- Valid Driver's License
- Data Entry
- Machine Operation
- Teamwork and Collaboration
References
Available upon request
Timeline
Operator
Rubbermaid
02.2024 - 04.2024
Office Clerk
Old Dominion Freight
11.2023 - 03.2024
Logistics Receiver Technician
Trex
06.2022 - 11.2023
Member service representative
Navy Federal Credit Union
11.2021 - 05.2022
teller II
Bank of Romney
10.2020 - 11.2021
cashier
tractor supply
01.2019 - 10.2020
high school diploma -
Hampshire High school