Alyssa Sova
Omaha,NE
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Constellation Collective
10.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Contributed to team objectives in fast-paced environment.
Account Coordinator
Constellation Collective
02.2021 - 10.2021
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Social Media Specialist
Constellation Collective
08.2018 - 02.2021
- Enhanced customer engagement with creation of relevant and shareable content across various platforms.
- Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Produced visually appealing graphics using design tools such as Canva or Pixelmator Pro to enhance social media presence.
- Upheld consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
Social Media/Account Coordinator
Constellation Collective
08.2017 - 08.2018
- Streamlined communication between clients and internal teams for seamless project execution.
- Collaborated with creative teams to develop compelling advertising campaigns tailored to clients'' needs.
- Assisted in development of marketing strategies for clients, resulting in increased brand awareness and engagement.
Education
Bachelor of Arts - Journalism, Public Relations
Creighton University
Omaha, NE12.2016
High School Diploma -
Folsom High School
Folsom, CA05.2012
Skills
- Attention to Detail
- Adaptability
- Time and Project Management
- Deadline-Driven Mindset
- Teamwork and Collaboration
- Prioritizing Workflows
- Customer Relationships and Satisfaction
- Financial Oversight
- Event Planning
- Film and Videotape Editing
Timeline
Account Coordinator
Constellation Collective
02.2021 - 10.2021
Social Media Specialist
Constellation Collective
08.2018 - 02.2021
Account Manager
Constellation Collective
10.2017 - Current
Social Media/Account Coordinator
Constellation Collective
08.2017 - 08.2018
Bachelor of Arts - Journalism, Public Relations
Creighton University
High School Diploma -
Folsom High School