Alyssa Spahn
Rochester,USA
Summary
Dedicated and skilled professional with robust organizational and prioritization abilities, experienced in supporting medical care teams. With over 8 years in customer service and proven leadership experience, I am committed to delivering compassionate, high-quality care to patients while adeptly managing change. Competent Phlebotomy Technician with experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Strong Memorial Hospital, University Of Rochester
01.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours.
Patient Care Technician II
Highland Hospital
12.2022 - 01.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provides direct or indirect patient care in accordance with treatment plans as determined/delegated by a licensed nurse of RN.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided training for new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Protects patients PPID in accordance with NYS regulations and HIPPA
- EKG & Phlebotomy Hospital Certified.
Accounts Payable Administrator
CINTAS, Professional Uniform and Facility Services
12.2021 - 12.2022
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Reduced late payment fees by closely monitoring due dates and prioritizing payments.
- Assisted in month-end closing procedures, ensuring timely completion of financial statements.
- Processed new vendor applications and submitted for approval.
- Developed strong relationships with vendors, facilitating open communication for effective issue resolution.
- Entered purchase orders, invoices and payments into company accounting system.
- Proactively identified opportunities for process improvements within the Accounts Payable department.
- Facilitated timely approvals of invoices by proactively communicating with department managers regarding outstanding items awaiting approval or clarification.
- Trained new team members on accounts payable processes, improving department efficiency.
- Ensured compliance with tax regulations by accurately coding 1099s for contractor payments.
- Improved accuracy in expense reporting by conducting thorough reviews and verification of receipts submitted by employees.
- Enhanced company cash flow by consistently meeting deadlines for vendor payments.
Sales Consultant /Transaction Processing Specialist
Bob Johnson Toyota
08.2020 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Assistant Store Manager
Valvoline Instant Oil Change
02.2019 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Odyssey Academy
Rochester, NY06.2018
Skills
- Exceptional Patient and Customer Relations
- Highly Flexible and Adaptable to Changing Environments
- Self-Motivated with Strong Work Ethic
- Efficient and Timely Task Processing
- Dependable and Responsible Team Member
- Staff Training and Development
- Collaborative Teamwork and Coordination
- Excellent Communication and Active Listening Skills
- Strong Analytical and Critical Thinking Skills
- Accurate Financial Recordkeeping & Policy Compliance
Timeline
Phlebotomist
Strong Memorial Hospital, University Of Rochester
01.2024 - Current
Patient Care Technician II
Highland Hospital
12.2022 - 01.2024
Accounts Payable Administrator
CINTAS, Professional Uniform and Facility Services
12.2021 - 12.2022
Sales Consultant /Transaction Processing Specialist
Bob Johnson Toyota
08.2020 - 12.2021
Assistant Store Manager
Valvoline Instant Oil Change
02.2019 - 08.2020
High School Diploma -
Odyssey Academy