Alyssa Spencer
Marshfield,MO
Summary
Enthusiastic crew member, eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Marshfield, MO
03.2023 - 08.2024
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Presented orders to guests within anticipated service times.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Upheld high standards of productivity and quality in operations.
- Packed fast food products in approved containers, cups and bags.
- Took orders from patrons and input selections into store computer system.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Directed patrons to restrooms and other amenities within facility.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Car Hopper
Sonic
Marshfield, MO
04.2022 - 08.2022
- Kept customer and food preparation areas clean and well-organized.
- Verified orders and bagged items for easy transport.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Informed customers of regular deals or monthly specials to upsell orders.
- Answered product and order questions accurately and professionally.
- Delivered food within three minutes to meet quality and service standards.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Reported issues with customers and orders to supervisors.
- Completed orders by making specialty shakes and ice cream desserts.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Carried trays weighing up to ten pounds to correct cars.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
Education
High School Diploma -
Marshfield High School
Marshfield, MO05-2024
Skills
- Cleaning and Sanitizing
- Health Code Compliance
- Drive-Thru Operations
- Food Running
- Beverage Preparation
- Customer Engagement
- Customer Service
- Verbal and written communication
- Clear Communication
Timeline
Crew Member
Dairy Queen Grill & Chill
03.2023 - 08.2024
Car Hopper
Sonic
04.2022 - 08.2022
High School Diploma -
Marshfield High School