Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Alyssa Spinola

Seminole,FL

Summary

I am 25 years and a single mother of two small children, my daughter is 6 and my son is 1.5 years old. As well as being a mother, I am also a professional and well-grounded office team member with clerical skills, HCAV as well as permitting expertise. I am also successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

I am a multitasking Office Manger with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

Overview

7
7
years of professional experience

Work History

Retail Sales Manager

AT&T
09.2022 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Office Manager

World Class Heating & Cooling, INC.
07.2019 - 01.2021
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interviewed, on-boarded, developed and oversaw daily activities of several clerical and administrative office personnel.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Created and managed customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Oversaw daily functions.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Updated employee paperwork and records.
  • Set up new files and assigned tracking numbers.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw training and daily performance of 12 staff.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Pulling permits for any and all jobs requireing a permit.
  • Wrote professional business correspondence.

Lead Sales Associate

Seminole Lanes
02.2018 - 07.2019
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Performed promotional sales calls to increase client base.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Achieved or surpassed company-defined sales quotas for 4 consecutive months.
  • Created eye-catching merchandise displays to entice customers into the lanes.
  • Trained and developed new team members and Sales Associates.
  • Reported sales metrics and statistics to management and stakeholders.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.

Education

High School Diploma -

Seminole High School
Seminole, FL

Skills

  • Event coordination
  • Customer relations
  • File and data retrieval systems
  • Report writing
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Invoicing and billing
  • Data entry
  • Supervision
  • Communications
  • Administrative support
  • Customer service
  • Problem resolution
  • Inventory management
  • Driven work ethic
  • Strategic planning
  • Staff development
  • Staff scheduling
  • Staff oversight

Education and Training

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Timeline

Retail Sales Manager

AT&T
09.2022 - Current

Office Manager

World Class Heating & Cooling, INC.
07.2019 - 01.2021

Lead Sales Associate

Seminole Lanes
02.2018 - 07.2019

High School Diploma -

Seminole High School
Alyssa Spinola