Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Alyssa Stanfill

Fayetteville,AR

Summary

Dynamic hospitality professional with extensive experience, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction through attentive service and effective complaint resolution. Skilled in POS operations and team collaboration, consistently fostering a welcoming atmosphere while driving revenue through upselling techniques.

Overview

11
11
years of professional experience

Work History

Waitress

Does Eat Place
12.2014 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Farrells Lounge
08.2020 - 02.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers..

Cocktail Bartender

Georges Majestic Lounge
03.2017 - 07.2020
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Elevated guest experience with personalized cocktail recommendations based on their preferences.
  • Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
  • Reduced wait times for guests by efficiently managing the queue and expediting orders in a timely manner.
  • Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.

Host/ Waitress/ Bartender/ Manager

Sassy's Red House
09.2014 - 12.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

Esthetician License -

Career Academy of Hair Design
Bentonville, AR
06.2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Order taking
  • Attention to detail
  • Hospitality service expertise
  • Service prioritization
  • Complaint resolution
  • Relationship management
  • Guest relations management
  • Reliability and punctuality
  • Serving expertise
  • Point of sale (POS) system operations

Timeline

Waitress

Farrells Lounge
08.2020 - 02.2023

Cocktail Bartender

Georges Majestic Lounge
03.2017 - 07.2020

Waitress

Does Eat Place
12.2014 - Current

Host/ Waitress/ Bartender/ Manager

Sassy's Red House
09.2014 - 12.2018

Esthetician License -

Career Academy of Hair Design

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Alyssa Stanfill