Alyssa Steckler
Fort Worth,TX
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Fort Worth, TX
12.2023 - Current
- Maintained records management system to process personnel information and produce reports.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Trained pharmacy interns and newly hired technicians.
- Improved organization and supply management policies for medicines and materials.
- Communicated with patients with compassion while keeping medical information private.
Senior Pharmacy Technician
Walgreen's Pharmacy
Fort Worth, TX
09.2017 - 12.2023
- Maintained clean and organized pharmacy shelving and work areas.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Established or maintained medications and other patient profiles.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Managed the pharmacy's electronic health records system.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
High School Diploma -
Byron Nelson High School
Trophy Club06-2017
Skills
- Pharmacy management
- Prescription verification
- Inventory and restocking
- Pharmacy automation
- Training and mentoring
- Pharmacy operations management
- Employee management
- Insurance billing
- Medication dispensing
- Workflow optimization
- Drug utilization review
- Drug inventory management
- Staff training
- Purchasing management
- Wellness services
- Medicare and medicaid process
- Team building
- On-call coordination
- Pharmacy operations
- Proper labeling
- Drug safety
- Insurance reconciliation
- Verifying orders
- Supporting pharmacy operations
- Insurance verification
- Resolving customer issues
- Medication labels
- Pharmacology
- Pharmacy ethics
- Interpreting and processing medication orders
- Point of sale systems proficiency
- HIPAA
- Processing payments
- Drug monitoring
- Problem-solving skills
- Attendance oversight
- FDA and HIPAA compliance
- Prescription filling
- Answering customer questions
- Supply restocking
Certification
- Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
12.2023 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
09.2017 - 12.2023
High School Diploma -
Byron Nelson High School