Alyssa Steenland
Colorado Springs,CO
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Lifetime Fitness Center
07.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Server
Heart Of Jerusalem Cafe
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
Black Forest Cafe
05.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Applied Science - Surgical Technology
Pikes Peak Community College
Colorado Springs, CO08.2026
High School Diploma -
Palmer Ridge High School
Monument, CO08.2023
Skills
- Strong Communicator
- Team Bonding
- CPR Certified
- General Maintenance
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Order Management
- Food Running
- Guest Seating
- Food Sales and Promotion
- High-Volume Dining
- Menu Memorization
- Cash Handling
- Point of Sale Operation
Certification
- First Aid/CPR Certified
Timeline
Lifeguard
Lifetime Fitness Center
07.2023 - Current
Server
Heart Of Jerusalem Cafe
09.2022 - Current
Manager
Black Forest Cafe
05.2020 - 09.2022
Associate of Applied Science - Surgical Technology
Pikes Peak Community College
High School Diploma -
Palmer Ridge High School