Alyssa Steinberg
Service Industry
Flourtown,PA
Summary
Experienced server and bartender with over 8 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Also Reliable employee offering excellent communication and good judgment. Lastly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Shampoo Girl
Hair Jazz
Philadelphia, PA
03.2013 - Current
- Advised patrons with chronic or potentially contagious scalp conditions to seek medical treatment.
- Answered questions for customers and ascertained needs.
- Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Lead Bartender
Coyote Crossing
Conshocken, PA
01.2019 - 02.2022
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Server
Peperoncini Sotto Restaurant & Bar
Phoenixville, PA
10.2015 - 09.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic while maintaining calm, professional demeanor.
Education
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, PA 09.2014 - 09.2016
Associate of Arts -
Montgomery County Community College
Blue Bell, PA 09.2017 - 12.2018
Associate of Arts - Art Education
Temple University
Philadelphia, PA 09.2018 - 03.2019
Skills
Organization and Time Management
Timeline
Lead Bartender
Coyote Crossing
01.2019 - 02.2022
Associate of Arts - Art Education
Temple University
09.2018 - 03.2019
Associate of Arts -
Montgomery County Community College
09.2017 - 12.2018
Server
Peperoncini Sotto Restaurant & Bar
10.2015 - 09.2018
High School Diploma -
Plymouth Whitemarsh High School
09.2014 - 09.2016
Shampoo Girl
Hair Jazz
03.2013 - Current
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