Alyssa Stephens
Roberta,GA
Summary
I am adept at managing high-stress situations and fostering customer appreciation. During tenure at previous jobs I have showcased my problem-solving abilities and customer service expertise. By introducing custom order services at previous employments, I significantly enhanced customer satisfaction, leveraging my critical thinking and active listening skills for continuous improvement. As a previous customer service representative I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I believe I can enhance customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Carstar
12.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bakery Manager
Lyssa Ann's Sweets
11.2017 - 12.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Enhanced bakery's online presence, leading to increase in online orders and wider brand recognition.
- Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
- Managed all baking operations professionally and handled all problems confidently.
Kitchen Manager
Champions of Roberta
04.2013 - 03.2017
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Collaborated with management to develop strategies for increasing restaurant profitability.
Education
High School Diploma -
Middle Georgia State University
Macon, GASkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
- Customer Relations
- Complaint resolution
- Active Listening
Timeline
Customer Service Representative
Carstar
12.2023 - 02.2024
Bakery Manager
Lyssa Ann's Sweets
11.2017 - 12.2023
Kitchen Manager
Champions of Roberta
04.2013 - 03.2017
High School Diploma -
Middle Georgia State University
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