Alyssa Stiffler
Jacobus ,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Trainable, hardworking, and dedicated.
Overview
6
6
years of professional experience
Work History
Sales Representative
Thornton Automotive Manchester
09.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Lead
Ann Taylor Loft
02.2020 - 09.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Associate
Crunch Fitness
05.2019 - 08.2019
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front End Coordinator
TJ MAXX
05.2017 - 04.2019
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Engaged customers by offering to help find needed merchandise.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
Education
No Degree - Bio Pre Med
Shippensburg University of Pennsylvania
Shippensburg, PA12.2019
High School Diploma -
West York Area High School
York05.2019
Skills
- Problem-Solving Strengths
- Customer Retention Abilities
- Product Management and Pricing
- Product and Service Knowledge
- Staff Training
- Sales Expertise
- Market Research
- Qualified Lead Generation
- Outreach Initiatives
- Persuasive Techniques
- Solution Planning
- Staff Management
- Creating team schedule for upcoming week
Timeline
Sales Representative
Thornton Automotive Manchester
09.2021 - Current
Sales Lead
Ann Taylor Loft
02.2020 - 09.2021
Front Desk Associate
Crunch Fitness
05.2019 - 08.2019
Front End Coordinator
TJ MAXX
05.2017 - 04.2019
No Degree - Bio Pre Med
Shippensburg University of Pennsylvania
High School Diploma -
West York Area High School
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