Alyssa Stokes
Nashville,TN
Summary
Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
PATIENT COORDINATOR
EMBASSY DENTAL
03.2020 - 06.2022
- Warmly welcomed 20+ patients coordinated check-in, registered the info, and directed them to their rooms
- Managed multiple extensions and facilitated the connection and rooting of over 30+ calls per day with patients and internal staff
- Completed administrative and clerical duties via company resources and MS suite While maintaining the accuracy of Logs
- Coordinated drop off & pick up of all mail services, inventory, and stock supplies
- Verify insurance eligibility and pre-authorize benefits
- Managed the daily schedule by checking patients in/out and scheduling future appointments
- Addressing patient questions about insurance and financial arrangements
- Collect and post payments from patients and insurance companies and follow up as needed to maintain a 98% collection rate for the company
- Patiently listened, diagnosed, and offered a resolution for general/technical issues guiding customers through step-by-step solutions
- Utilized knowledge of over 10+ products/services to make tailored recommendations based on patient's needs
- Direct patient inquiries, resolve conflicts, and confirmed appointments with external offices
- Designed, managed &delivered the implementation of an innovative new filing system that increased efficiency across teams, while maintaining exceptional organization and attention to detail throughout the transition process
CLIENT CARE ADVOCATE
DELTA DENTAL OF TN
07.2011 - 10.2018
- Handled on average 100 or more incoming calls per shift relating to inquiries regarding, but not limited to benefits, claim status, provider information, and eligibility information with immaculate call quality & handle time
- Addressed routine call-related adjustments as needed to alleviate the need to transfer requests
- Proactively participated in over 20+ new hire development through hands-on knowledge sharing on call handling guidelines, policies & procedures, more rounded new agents
- Examined routine claims mailboxes as assigned
- Consistently received 4-5 star customer satisfaction ratings through various customer communication mediums, voice, chat & email
- Reviewed claims entry as needed
- Offered resolution and follow-up for routine returned information requests
- Maintained 98% accuracy on random monthly audits and evaluations
Education
Associate of Applied Science - Dental Assisting
Anthem Career College
Nashville, TN05.2010
Skills
- Supply Replenishment
- Facility Cleaning
- Ice Replenishment
- Cleaning and Sanitation
- Inventory management
- Cleanliness maintenance
- Customer service
- Problem-solving abilities
- Team collaboration
- Order processing
- Efficient multitasking
- Cash handling
Timeline
PATIENT COORDINATOR
EMBASSY DENTAL
03.2020 - 06.2022
CLIENT CARE ADVOCATE
DELTA DENTAL OF TN
07.2011 - 10.2018
Associate of Applied Science - Dental Assisting
Anthem Career College