Alyssa Stratton
Monument,CO
Summary
Experienced server with a strong work ethic and excellent customer service skills. Motivated and detail-oriented server with a passion for delivering top-notch service. Dedicated and friendly server with exceptional communication skills and a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Jax Fish House and Oyster Bar
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Lake Terrace Broadmoor
08.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SERVER
Back East Bar and Grill
03.2021 - 07.2024
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Implemented upselling techniques resulting in an increase in average check size by XX%
- Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
SERVER
Abbys Irish Pub
05.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
SERVER
Omalleys
05.2013 - 01.2014
Education
ASSOCIATES DEGREE - SCIENCE
Pikes Peak Community College
Colorado Springs, CO01.2025
Skills
- Serving Experience
- Food sales and promotion
- Cash Handling
- Food/Beverage Safety
- Task prioritization
- Positive and professional
- Organizational Skills
- Multitasking Abilities
- Problem-solving
- Bartending
- Host/Hostess
- Training New Servers and Hosts
- Strong work ethic
Certification
- TIPS Certification
- Team leader
- Food handling
- Money handling
- Multi tasking
Timeline
Server
Jax Fish House and Oyster Bar
10.2024 - Current
Server
Lake Terrace Broadmoor
08.2024 - 10.2024
SERVER
Abbys Irish Pub
05.2021 - 02.2022
SERVER
Back East Bar and Grill
03.2021 - 07.2024
SERVER
Omalleys
05.2013 - 01.2014
- TIPS Certification
- Team leader
- Food handling
- Money handling
- Multi tasking
ASSOCIATES DEGREE - SCIENCE
Pikes Peak Community College
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